Clippings? Links to websites. Shush, Cat.
First Great Western 43% Customer Satisfaction / Which/The Guardian
Feb 18th 2013, and First Capital Connect is voted worst train operator by commuters. It must be a different First, right? No connection there. Read more over at The Guardian.
Now, you`ll ask – what about other surveys that give First Great Western a better press? Who knows. 43% would be closer to how I`d imagine the customer satisfaction to be, so that`s the stat myself and Cat will promote. It`s all smoke and mirrors.
“The survey by industry watchdog Passenger Focus put the Reading to Paddington operator fourth from bottom in the overall satisfaction league” / getreading
Read more over at getreading.
“… this company is utterly, utterly appalling by just about any measure you care to question…” / tripadvisor
Care to read some reviews? Get thee to tripadvisor.
“Transport poll shows up First Great Western services with one Reading train cramming in 610 commuters, double its capacity” / The Guardian
Read more over at The Grauniad.
But wait, surely FGW hasn`t always been this bad?
“Watchdog Passenger Focus surveyed more than 25,000 rail users, with First Great Western’s ratings falling in 29 of 30 categories” / newburytoday
Oops. Read more at newburytoday (it`s a short article).
Leave a Reply
You must be logged in to post a comment.