Building A Greater West!

I feel like most of First Great Western's £7.5 billion investment has gone on telling me about First Great Western's £7.5 billion investment

— Ben Williams (@benagain) April 25, 2014

Building A Greater West!

We’d like to add a small page around FGW’s interesting use of PR. Let’s take a quick look at the #greaterwest campaign, where £7.5Bn is being invested in the rail network. Building a Greater West! FGW logos everywhere! Great Greater Greatest West! Except, it’s not FGW’s money! The money they’re “investing”? That’s the same proportion of money you pay every day for a ticket! Yes indeed, a case of interesting marketing! It’s Network Rail’s money! That you, and I, as passengers, and taxpayers are paying!

TSSA complain to Advertising Standards over First Great Western misleading public about who is paying for investment http://t.co/rtE0N5qcbJ

— TSSA (@TSSAunion) May 13, 2014

Take a quick look, and see if you can spot who’s bringing in the investment. No cheating by looking at the small print! The very small print!

However, if FGW would like to take credit for #GreaterWest, we’re more than happy to help!

Just how misleading can this be? An #FGW advert about how SOMEONE ELSE is investing in the rail network. pic.twitter.com/2dwuj91rDB

— gpn01 (@gpn01) April 3, 2014

Considering Network Rail paid for it, FGW are pushing the whole re-opening of the Dawlish line thing a bit much…

— Rebecca (@rebeccawand) April 5, 2014

Amuses me that the FGW ads deliberately make it sound like they are investing money. Till you read the small print. It's all Network Rail.

— G* (@G4Lycra) April 4, 2014

RT @FGW The greatest investment since Brunel. Together with Network Rail we're building a #GreaterWest -> How much is FGW contributing?

— gpn01 (@gpn01) April 6, 2014

@FGW why are you proud of building a better west, when it's network rail that are investing and building, badly phrased, misleading.

— emily (@emily1780) April 3, 2014

Can so many customers have mis-read the #GreaterWest publicity?

New Year, higher price, bigger profit – same abysmal service! @FGW "I'm a great westerner."

— Mark Stanton (@StantonActor) January 28, 2014

@FGW Where is the Network Rail logo on posters? http://t.co/KVaBsqJ122 @fgwkmc @GrumpyLondoner @CommutingRants

— The Sparkster (@SparkyInTheUK) April 2, 2014

@fgw Gee you've done well here, completely removed Network Rail from the publicity? #greaterwest pic.twitter.com/NKt57pUXQA

— Rich (@recklessrik) May 12, 2014

#imagreatwestener. That's why I never get anywhere on time and throw my money at horrific @fgw train services.

— JP (@HelloJP) February 26, 2014

@recklessrik @CommutingRants @FGWTweetManager @FGW We'd have claimed we build the GWR the first time around, but Brunel's PR got there first

— Worst Late Western (@worstlatewstrn) March 31, 2014

@steve_hawkes @fgwkmc @FGW exactly what I thought….. pic.twitter.com/CRz6ZMCWRy

— gary denham (@g_denham) May 13, 2014

@ruthpwasb @FGW so why are u guys doing all the advertising spend & not NR? Money could have been better spent on ur services? #greaterwest

— Grumpy Londoner (@GrumpyLondoner) April 12, 2014

@fgwkmc – FGW taking credit for a network rail investment….not misleading at all…. pic.twitter.com/o7pU1V2RLm

— gary denham (@g_denham) April 7, 2014

Need more clues?

@mat_gan @FGW It's not their money though – they're just trying to take credit for it.

— Commuting Rants (@CommutingRants) May 8, 2014

Don’t be silly! Even the posters with few words and no Network Rail logo make it very clear! Don’t they?

Union writes to advertising chiefs complaining that @fgw ads make it seem as though they, not taxpayers, are footing huge bill for upgrades

— steve hawkes (@steve_hawkes) May 13, 2014

@FGW "Fare and tax payers in conjunction with Network Rail are improving infrastructure for incumbent Train Operating company…"

— Rich (@recklessrik) April 6, 2014

@SparkyInTheUK @dunktankdave @CommutingRants @FGW @PrivateEyeNews @fgwkmc it just needs john terry to show up and take credit too.

— Kevin Flynn (@Southstokenews) April 3, 2014

so heres one @FGW can you explain what you have spent £7.5 billion on? #misleadingadverts pic.twitter.com/MWZ5HF6RF9

— Woody Woodcock (@Woodysj) April 2, 2014

@fgw also from my research it appears it is actually money from government not first being spent. so maybe the wording in the ad is wrong

— Woody Woodcock (@Woodysj) April 2, 2014

@fgw In tiny writing at the bottom that very few people will see. The ad actually makes it look like it's your money not taxpayers

— Woody Woodcock (@Woodysj) April 2, 2014

It seems everyone has mis-read the publicity!

@SparkyInTheUK @fgwkmc @CommutingRants LOL, so @FGW happy 2 blame @NetworkRail but also want the credit for their investment too! Nice.

— Tom Russell (@khalleth) April 2, 2014

Even Private Eye, with its studious editor and sub-editor mis-read the #GreaterWest publicity!

@CommutingRants Voila! @FGW @PrivateEyeNews @fgwkmc pic.twitter.com/VBExb9jo5l

— The Sparkster (@SparkyInTheUK) April 2, 2014

@AndySCFC @lottieblackman @FGW pic.twitter.com/lZW7bFMFDl

— Cross Rail (@cr_rail) April 2, 2014

https://twitter.com/garspaceman/status/462957238899200002

Reading @FGW poster about building a greater west. Listening to the announcement of yet another broken down train.

— Muriel Couzens (@MurielCouzens) April 26, 2014

Unfortunate ad placement. @fgw #aprilfool pic.twitter.com/dukJYoI3pk

— Ashley Wells (@_ashley_wells) April 1, 2014

https://twitter.com/wdhawes/status/459611075764568064

@FGWTweetManager @recklessrik @networkrail appreciate you mention NR in tiny letters pic.twitter.com/4Ldfc4MgdK

— Grumpy Londoner (@GrumpyLondoner) March 31, 2014

"Building a Greater West"? Over-reaching, @FGW. Running trains on time would do. No mention if that here, I notice. pic.twitter.com/6tvwUObCem

— Matthew Sherrington (@m_sherrington) March 31, 2014

@FGWTweetManager How do you plan on achieving the 5 year plan you've published, in the 18 months of franchise remaining? #greaterwest

— Rich (@recklessrik) March 31, 2014

Whoops!

@FGW PS: you may have seen this story in the news today http://t.co/D2TmtKew2k – I've revised it for you….! pic.twitter.com/dOfCdjsv1R

— Phill Clark (@phillclark) March 31, 2014

So, money that was already going to Network Rail, is still going to Network Rail? Interesting advertising strategy, First Great Western! #GreaterWest

@fgw Any chance you can make the Network Rail logo a bit smaller? It's overtaking the poster and detracting from FGW. pic.twitter.com/86y1ge1S92

— Rich (@recklessrik) April 24, 2014

@FGW No.48p per £ is what you would pay them *anyway*. Your posters suggest YOU are paying for £7.5b upgrade.So what exactly are you paying?

— The Sparkster (@SparkyInTheUK) April 24, 2014

Let’s see what #GreaterWest will bring!

@FGW that's not building a greater west. That's reacting to demand of your long suffering pax and should have been done 5 years ago.

— Cunning Stunt (@cheviotbeulah) April 23, 2014

@cheviotbeulah We are increasing peak time capacity by converting one First Class carriage into Standard on High Speed Trains.

— First Great Western (@FGW) April 23, 2014

Due to FGW’s mis-prediction of number of First Class passengers several years ago, resulting in lots of empty First Class carriages because the economy collapsed! Even though that work is underway, and First Great Western recognises the overcrowding problem (despite insisting it’s not a problem), there’s no additional push to declassify First Class carriages more often until the work is finished!

@cheviotbeulah We are installing free WiFi on all of our High Speed Trains.

— First Great Western (@FGW) April 23, 2014

I love that FGW ran a TRIAL of wifi in 2013. Hey, maybe the data will show people PREFER being bored/unproductive while sitting in squalor?

— Robin Clarke (@rclarke) April 17, 2014

We’d have possibly worked a little harder on stopping trains from breaking down! At least passengers will be able to complain much more quickly!

@cheviotbeulah We are employing more customer hosts at key stations to assist our customers with their journeys.

— First Great Western (@FGW) April 23, 2014

This may be good! So more staff at Bristol, Reading, and London Paddington!

@cheviotbeulah We're investing £10 million in upgrading station facilities.

— First Great Western (@FGW) April 23, 2014

Our collective nose twitched at this, given that FGW actually manage so few stations! Perhaps the money will be spent on mop buckets to collect rain water from leaking roofs!

@cheviotbeulah We're adding new services to Melksham, Paignton and Portishead.

— First Great Western (@FGW) April 23, 2014

This is great news! Assuming the trains don’t break down, and there is sufficient room on board.

@cheviotbeulah We're investing in brand new car parks including a new multi storey car park at Bristol Parkway.

— First Great Western (@FGW) April 23, 2014

FGW is investing in car parks? Talk about diversifying a portfolio! Pop up restaurants and car parks!

Back to your thoughts!

@FGW @fgwkmc it won't make a difference but thank you. I hope your boss realises spending millions on adverts instead of service is moronic.

— Harv (@harvm89) April 23, 2014

@FGW 2nd service of the day to be #cancelled. Stop spending £ on #vanityads and #doyourjob

— Elisa L (@Eagle__Princess) March 26, 2014

'The Greatest Investment Since Brunel' alleges First Great Western ad. Trains on time too. Honest guv! pic.twitter.com/Cf7fTRvisV

— Mark Middlemas (@MediaMids) March 24, 2014

@fgw @fgwkmc @CommutingRants @FGWHateUs Well done Keri but I feel the money could be better spent than on adverts! pic.twitter.com/7W5RhUZT9v

— Royal Squiffy (@RoyalSquiffy) March 3, 2014

https://twitter.com/PhilTaylor_/status/458674371465580544

@FGW @josephcritchley The issue, you idiots, is that even one penny spent on ads is money not spent on improving your awful service!

— @FGW Hate us (@FGWHateUs) April 21, 2014

Yup… @FGW 1552 PAD:WOS #SardineExpress was appallingly squashed. Is this what being a #GreatWesterner is all about?

— Charles Field (@charles_uk) May 23, 2014

@FGW there is little point in talking about your investment if your customers never see it in real terms and better service

— Eleanora Murphy (@EleanoraMurphy) May 23, 2014

https://twitter.com/aeonzs/status/469410213347737601
https://twitter.com/Craig_Cox/status/474549146515673088

“@FGW: We're at the @DevonCountyShow today! Pop over and say hello. pic.twitter.com/OlqIeA6MJd” I would but my train was cancelled :-(

— Paul (@Dogtrouser) May 22, 2014

Hi @FGW does this talk of investment and improvement from @networkrail mean we can see fare (fair) prices go down?

— james abraham (@_jamesabraham) April 22, 2014

Course not!

@FGW Ad – £7.5 billion. The greatest investment since Brunel but still we have signalling problems most days. Where is all this money going?

— FGW LOL (@turningthetide) June 16, 2014

@fgw Thanks for the 3rd problematic service of the day. Absolute bobbins. Go go #greaterwest. #fgw

— Rich (@recklessrik) May 23, 2014

@FGW rather thn spend circa £200k for a metro wrap (which won't improve ur brand rep) wouldn't u be better off investing it in your service?

— Oliver Davis (@oliver_davis) May 19, 2014

@fgwkmc @GreaterWest oh dear, @fgw, did you not think to register #greaterwest ?" I'm a reluctant great westerner" …

— Cross Rail (@cr_rail) June 6, 2014

@FGW when FGW work with network rail in 'building a greater west', exactly what is FGW's contribution?

— FGW passenger (@victorjones17) June 23, 2014

Same as it ever was, a percentage of ticket sales! It’s taxpayer money! That’s marketing for you!

@FGW Quite – impression is it's FGW 'Biggest Investment since Brunel' – misleading!

— Lance Dyer (@Lance63) May 22, 2014

Is there any need to advertise your already overcrowded service @FGW? Why not spend the money on rolling stock? pic.twitter.com/IIsvMKNQJO

— Mike Quinn (@MikeQuinn) May 20, 2014

@FGW yes, but FGW brand imagery is upfront & network rail is hidden! Mis-leading at best. Let's hold a comp to design accurate 1s on twitter

— Louchjd (@louchjd) July 16, 2014

… and perfecting the art of being late! @fgw pic.twitter.com/JgYmJl6I5G

— jane cullen (@RedWineAndVeg) June 6, 2014

Just look at the huge Network Rail logo! You can’t see it? Try harder! #GREATERWEST!

Early morning commuters from @FGW's Parkway Station were locked out for nearly an hour, more with @steve_lefevre pic.twitter.com/DniJYhO2KM

— BBC Radio Bristol (@bbcrb) May 6, 2014

There’s our friend, the #GreaterWest poster, lurking behind!
https://twitter.com/mthomuk/status/474248411882213377

First Great Western poster looks like they are establishing a new dictator state in Western England pic.twitter.com/ceA58c73WT

— Luke Sandford (@ldsandford) August 9, 2014

@FGW I think it's about £7.4billion with the rest being spent on fielding questions with the reply…. "sorry that's commercially sensitive"

— TUCO (@tuco_tuco) June 6, 2014

@fgw what %age of the £7.5bn investment 'in the west' is out if FGW pockets?

— Louchjd (@louchjd) July 16, 2014

None! :) Just the usual ticket payments to Network Rail! When did that ever get in the way of a good #GreaterWest campaign!

Pretty much outright deceit by @FGW as it claims Network Rail's (taxpayer funded) improvements as it's own @fgwkmc pic.twitter.com/i2nz3oxXWw

— David Bishop (@davidjbishop) February 4, 2015

https://twitter.com/cheekychambers/status/564399241855246337

@FGW @cheekychambers "a greater west has a refined first class" crap priorities right there

— Cross Rail (@cr_rail) February 8, 2015

How Great is the #GreaterWest? Pretty Great!

@peterfwest Greater West? fgw can't even make a ticket holder. Mine lasted 2 months,now held with duct tape! pic.twitter.com/xOJdCrP0Zc

— Bill (@Sospirando) February 18, 2015

@FGW Temperature knackered, bodies crammed against windows, and late. Again. Is #greaterwest just an archeological dig for rock bottom? #fgw

— Rich (@recklessrik) February 18, 2015

@FGW @CommutingRants @ThatsMyTrain 31 pax in a vestibule with similar crowding across rest of 2nd isn't safe #greaterwest

— Cross Rail (@cr_rail) February 23, 2015

@FGW This will be late service 300 since January 2014. Three hundred. Bloody awful. #fgw #greaterwest #beagreatwesterner

— Rich (@recklessrik) February 25, 2015

We're less #greaterwest and more #marginallylessshitthanatpresentwest but even that isn't guaranteed… Electrifying!

— Worst Late Western (@worstlatewstrn) February 26, 2015

@FGW That's late, overcrowded, missing a carriage and you've the audacity to ticket check at Ealing? How bad are your finances? #greaterwest

— Rich (@recklessrik) February 26, 2015

@FGW – the 1552 PAD:WOS #SardineExpress needs more capacity, not less! A Turbo is never ever appropriate. #BeAGreatWesterner

— Charles Field (@charles_uk) March 6, 2015

#GreaterWest pic.twitter.com/B6VBy4wlrd

— David Bishop (@davidjbishop) March 16, 2015

@FGW finally arriving in London after 1.30 min delay DON'T #beagreatwestener

— Anna Staevska (@AStaevska) March 25, 2015

RT @FGW: Essential work is taking place around Reading between 3 & 12 April. Check here – http://t.co/3683vJnNzK pic.twitter.com/xH8hhDLvRv

— Paul (@Dogtrouser) March 27, 2015

https://twitter.com/EvilTwinsy/status/582431058991423488
https://twitter.com/EvilTwinsy/status/582445245767483392

@FGW why does First claim to be building a greater Western, when its the public tax paying for it via Network Rail?

— Pete Thompson (@nsepete) April 2, 2015

Paddington to Swindon in 2 hours 14 minutes! 80 miles in 2 hours. 40 miles an hour. #GreaterWest #fgw pic.twitter.com/AftxdzBilp

— Commute Club (@CommuteClub) April 3, 2015

@FGW Aren't Network Rail doing most the work and contributing most of the cash? By that logic as a pax I'm "working in conjunction" too! :)

— Edd Hamon (@e_hamon) April 5, 2015

Ooh 2 people have got off at Burnham. But don't fret, because 30 more people have got on. Yup, this definitely feels like a #greaterwest…

— Sophia Swain (@SophiaIsabella) April 7, 2015

.@networkrailgwrm and @fgw together building A #GreaterWest… More like building #GreaterDelays …

— Peter Duguid (@prduguid) April 7, 2015

@fgw Another screen full of delays at the station today? On the back of yesterday's delays and missing carriages? Shambles. #greaterwest

— Rich (@recklessrik) April 8, 2015

Just spotted this in paper. Umm…a slight difference, First Great Western, is that Brunel was ahead of his time #IKB pic.twitter.com/ZwD2lrLWfH

— Gassi The Cat (@GassiTheCat) April 8, 2015

#GreaterWest train too long for platform no announcement so could not get off at Freshford LIVID!

— Sarah (@sarahmedwards01) April 8, 2015

Based on this week's efforts, it's good to know we're trusting @FGW and @NetworkRail with building a "greater west".

— Christopher Elkins (@brizzlechris) April 9, 2015

Another day, another delay. All part of a "greater west". Cheers @FGW. Cheers @NetworkRail.

— Christopher Elkins (@brizzlechris) April 10, 2015

@FGW and once again speed up for two minutes and now crawling again. #greaterwestmyarse

— Will (@poincianakings) April 10, 2015

@FGW "greatest investment since brunel" wasn't it? If Brunel could see how bad you've have made it, he'd gouge his own eyes out with a spoon

— AshleyEverett (@jamesjackmanxD) April 12, 2015

@FGW after spending £7.5 billion on this greater west we are still unable to get or trust a viable service. #teamhipflask

— [email protected] (@Robbienosh) April 12, 2015

Good news guys. #fgw have finally got their properties right. Music and food instead of punctual trains. pic.twitter.com/9Sgvgtb7s2

— Commute Club (@CommuteClub) April 14, 2015

@FGW @fgwkmc train late reduce coaches, this is the greater west, sod that I am going east

— Luap Sirrom (@prjmorris) April 14, 2015

@FGW signal failure, train failure, rolling stock problems higher ticket prices all part of building a greater west.

— Luap Sirrom (@prjmorris) April 14, 2015

@FGW how about less on this and more on the service? @fgwkmc @FGWruinlives @FGW_hell @CommuteClub @turningthetide pic.twitter.com/0dR8b65oDt

— Jeff Sheldon (@jeffsheldon10) April 16, 2015

If this is Building A Greater West, Network Rail are probably very happy their logo has been sidelined from the First Great Western marketing!

Dear @FGW, love local food too but what about #affordablefares #greaterwest pic.twitter.com/3eG8dw9UiR

— Bethan Harris (@bethanjharris) April 16, 2015

Well done @FGW! Congratulate your ad agency for the everlasting campaign they created. The future will NEVER come. pic.twitter.com/pEYwJ9sM61

— FGW LOL (@turningthetide) April 17, 2015

@FGW 1735 PAD-MAI is rammed, and late departing. "FGW – Building a better sauna", or is it a cattle truck?

— Chris N (@Jesterfer) April 20, 2015

@FGW when do u stop apologising & actually deliver your overpriced service? Plz dont mention ur bullshit marketing campaign #greaterwest

— Evil Twin (@EvilTwinsy) April 21, 2015

On1542 from #paddington. Standing&roasting. No air con/windows. We assume we'll get rubbish service & u never disappoint #greaterwest @FGW

— Evil Twin (@EvilTwinsy) April 21, 2015

@fgw Running late again, #FGW. This will be #late number 91 this year. Is that #greaterwest thing just an elaborate prank?

— Rich (@recklessrik) April 21, 2015

@CommutingRants @FGW why do you even need a marketing budget? you have a monopoly and people are surely familiar with the concept of trains?

— Cavershambolic (@Cavershambolic) April 21, 2015

Love the full page advert metro.costs £££££ whilst signals fail,trains late,services over capacity @fgw #greaterwest pic.twitter.com/MsW3F5ADbh

— Cheeky (@cheekychambers) April 22, 2015

I've said it before and I'll say it again : Brunel must be spinning in his grave at what's become of his railway. #greaterwest indeed .

— Graz (@GrazzaD) April 22, 2015

And now someone has just collapsed on my train from having to stand #GreaterWest @FGW

— David Smith (@davidfsmith) April 23, 2015

Here's what customers are saying about the poor service on @FGW this morning. #Commuter #London pic.twitter.com/fL2rdm8ZpT

— commutelondon.com (@commuteldn) April 23, 2015

@FGW …standing room only on the 1718 Paddington – Oxford, always such a pleasure to pay soooo much for so little… pic.twitter.com/d9C2siGlUy

— Andrew Y (@buchanyui) April 23, 2015

Fridays on @FGW's 1552 PAD:WOS #SardineExpress must be on of Britain's most dispiriting travel "experiences". #BeAGreatWesterner

— Charles Field (@charles_uk) April 24, 2015

Extremely frustrated after 3 hrs 50 mins train journey from Cardiff 2 London Paddin. Why are we paying so much 4 trains? @FGW #GreaterWest

— Reza Ahmadian (@RezaHRC) April 25, 2015

@FGW @tedchong469 @ThatsMyTrain Signals, trains, ticketing systems all buggered……building a Greater West?

— Neil Bennett (@TaplowGreen) April 26, 2015

Best bit of a @FGW journey? Filling out the form to claim a refund on your ticket due to the inevitable delay #greaterwest

— Edd Hamon (@e_hamon) April 30, 2015

If you spent as much on maintenance as you do on promotional posters @FGW, you wouldn't have to be sorry to announce anything. #GreaterWest

— Last Worst Western (@LastWorstWestrn) May 5, 2015

@LastWorstWestrn @FGW Would be interested to hear how much you've spent on marketing in the past year

— Mystery Shopper (@mysterysh0pper) May 5, 2015

@FGW this in today's Metro. Pity the WiFi isn't working AGAIN 0955 CDF-PAD. Is it Vodafone, cos they're rubbish too? pic.twitter.com/eaNScQIBIT

— Keri Hughes (@kezzezmerelda) May 6, 2015

@fgw invent a cure for overcrowding. Shoes!!! pic.twitter.com/tBrtMqz46J

— commutelondon.com (@commuteldn) May 6, 2015

Building a Greater Western. @fgw pic.twitter.com/CVCjnmKUhf

— Kevin James (@atomicvindaloo) May 6, 2015

https://twitter.com/cheekychambers/status/596563114008653824
https://twitter.com/cheekychambers/status/596570550442565632

@FGW guess we have to wait until 2017 to see the end of daily train faults? #greaterwest pic.twitter.com/Jqx6rZEHLg

— Mystery Shopper (@mysterysh0pper) May 8, 2015

I think the issue on platform 4 is the passengers… #PeskyCommuters #GreaterWest

— FGW Apologises (@fgw_apologises) May 11, 2015

In the words of the TM "arrived three zero, that's thirty minutes late" @fgw #splendid #proud #greaterwest #frottage

— Jimothy Halpert (@BGCollector) May 11, 2015

@fgwkmc long! A lot longer than it should have been…and not over yet… Greater Waste I'm afraid

— Elena (@El_dreamy) May 11, 2015

@fgwkmc Just in case you need it… pic.twitter.com/VQ4oKa8C7R

— Paul (@Dogtrouser) May 12, 2015

@FGW Greater Furniture? Just a seat will do……. #greaterwest pic.twitter.com/ajaidNljRo

— Rochdale Cowboy (@Rochdale_Cowboy) May 12, 2015

@ThatsMyTrain @FGW And this one must be for gateline staff 'kettling' passengers at ticket barriers #greaterwest pic.twitter.com/4X4M643Jp9

— Rochdale Cowboy (@Rochdale_Cowboy) May 12, 2015

@FGW 2nd time this week Jess. What exactly are #FGW doing on this route to live up to the #BuildingAGreaterWest campaign?

— Joseph Melville (@JosephMelville) May 13, 2015

@FGW @networkrail @fgwkmc another appalling journey courtesy of FGW and NR. Building a greater western? Don't make me laugh

— fleckit (@fleckit) May 13, 2015

@FGW ing hell. Train crawling late into Paddington again. Zero communication from driver. #GreaterWest

— Last Worst Western (@LastWorstWestrn) May 13, 2015

Was just wondering if this @FGW High Speed Train could trundle along any slower than it is. Then it stopped. #GreaterWest

— Last Worst Western (@LastWorstWestrn) May 13, 2015

@fgwkmc Just in case you need it: pic.twitter.com/x8gCLdleUy

— Paul (@Dogtrouser) May 14, 2015

@fgwkmc I'm increasingly convinced that a #GreaterWest has someone else running it pic.twitter.com/KQnvlTiTmi

— Robert Gallen (@jabithew) May 18, 2015

@fgw 0708 nby-pad – late, started from westbury, no reservations, no papers, no hot food! Building a greater west??? I don't think so

— LastLateWorsten (@SimonHogfress) May 18, 2015

@FGW but instead it appears you are just building a broken west rather than a greater west.

— Will (@poincianakings) May 19, 2015

"The train is delayed. I can't tell you what is the reason." #GreaterWest

— Anthony B. Masters (@anthonybmasters) May 21, 2015

Building a greater west because what duct tape can't build isn't worth building @fgw pic.twitter.com/VovDQSJ3UE

— Laurence Avent (@LaurenceAvent) May 22, 2015

Tomorrow I expect a reverse formation, Thursday a train fault and then a proper signal debacle to end on a high on Friday #fgw #greaterwest

— Will Smith (@willsmith131) May 26, 2015

Train driver "we're stuck behind a stopping service, that's a service that that stops" I'm glad he explained that #greaterwest

— Rhodders (@rhodders) May 26, 2015

@willsmith131 @cr_rail @networkrail Shocking @fgw can coordinate an advert campaign about f##king nectar & #greaterwest but not the delays

— Cheeky (@cheekychambers) May 27, 2015

A poster at Paddington. Who'll tell First GW, Wales' train co, this isn't St David's Hall? @theCentre? pic.twitter.com/KZF0RvWCcF

— christopher nott (@nottcardiff) May 30, 2015

"helps build a greater railway" I'm on a train that's 20 minutes late with no lights on in the carriage. lol! @FGW pic.twitter.com/L43kCX6DbM

— Griffiths (@GriffithsFour7) May 30, 2015

Ok awesome. Perhaps in between all of this you could consider running a half way decent rail service, FGW? pic.twitter.com/7ZsETyAG5L

— Sophia Swain (@SophiaIsabella) June 1, 2015

@fgw Look at all of these happy First Great Western passengers. #fgw #beagreatwesterner #greaterwest https://t.co/1XQC6cK7J5

— Rich (@recklessrik) June 3, 2015

https://twitter.com/EvilTwinsy/status/606351450629894144

@fgw Another stunner. Customers left behind all over the place. #fgw #beagreatwesterner #greaterwest https://t.co/K6ezzi9Y1Y

— Rich (@recklessrik) June 4, 2015

Building a better @fgw pic.twitter.com/QA114JqyKX

— Kevin James (@atomicvindaloo) June 5, 2015

@FGW so, if you're investing so much, why are services still so poor?

— LastLateWorsten (@SimonHogfress) June 8, 2015

@FGW thanks for that. Your leaflets on board make it sound like your paying for it.

— ✈JayHock (@aussiejayuk) June 10, 2015

Classic @FGW. Train is behind schedule. Like their promises. #fgw pic.twitter.com/AamuTrkDaR

— Jeremy Lumb (@JeremyLumb) June 25, 2015

@FGW after 1h30 wait in greenhouse of #paddington finally sitting on train #1842. About 45 deg, no space, delayed. #greaterwest #disgrace

— Evil Twin (@EvilTwinsy) June 30, 2015

@FGW I'm on 40 min delay and only half way #greaterwest

— Mystery Shopper (@mysterysh0pper) June 30, 2015

#greaterwest what a joke queue of 100 people to get a ticket at Exeter Central one ticket desk #chaos #customerexperience

— The Organised House (@theorganised) July 4, 2015

Where's the rest of the train? @fgwkmc @FGW pic.twitter.com/ASW3rEVJT4

— At The Mantle Clinic (@themantleclinic) July 9, 2015

Train delayed for an hour no transport given #greaterwest not good enough #poor #moneyback #transportneeded

— sam parker (@parksjunior88) July 18, 2015

@FGW Discomfort ain't the word. Even sardines have more space when they are tinned!! #GreaterWest more like #CrampierWest

— Sean (@itsmeimhere) August 12, 2015

@commuteldn @fgwkmc I made you a new one! pic.twitter.com/D3cjLogNN9

— Paul (@Dogtrouser) August 17, 2015

@commuteldn @fgwkmc And just in case you need something less piscatory in nature: pic.twitter.com/z0QDiSoTLn

— Paul (@Dogtrouser) August 17, 2015

More charm from @fgw: we will rip you off if we think we can get away with it. Shoddy #greaterwest http://t.co/G7RDdrPlNS

— Robert Gallen (@jabithew) August 29, 2015

https://twitter.com/EvilTwinsy/status/638761057775951873

@fgw You're getting a right ear bashing at the station tonight. "**** shocking". Maybe that can go on a poster somewhere? #fgw #greaterwest

— Rich (@recklessrik) September 1, 2015

@FGW But you're not investing in the Railways, the British Taxpayer is! Please stop misinforming the public. Cheers. pic.twitter.com/GdKSGG3kNN

— Young Commuter (@YoungCommuter) September 21, 2015

@GWRUK a.m. train – standing room only by Newport, got to Bristol late; p.m. train – stood from Bristol to Newport. Better? Faster?

— Peter Munson (@PeterMunson) November 16, 2015