Air Conditioning – 2013

Mark Hopwood, Managing Director of First Great Western. The site isn’t about naming and shaming personnel, but eventually the buck can only be passed so far, and you’re top of the pyramid. Shall we continue, Mister Hopwood?

Oh dear. Perhaps we need Andy Mellors, Engineering Director involved? We understand he’s a deputy in your absence, Mister Hopwood? What say you, Andy Mellors?

Now Mark and Andy. Is this really a good attitude to have to passengers?


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