It’s now 2016!
Let’s summarise things yet again, to ensure we’re all clear! Sometimes we need to be reminded why we called these pages Air Conning!
Windows must be locked for effective Air Con, but should never be locked!
10 June 2014: @mjthemini Windows are locked so air con can be effective. Carriages with open windows will be ones without air con installed. Leo
27 April 2015: @zubi89 This is concerning and we will make sure it is fed back. The windows should not be locked shut. Jo
Temperature can be adjusted on board, but not on board!
09 November 2015: @jenniday Hi Jenni, sorry for the discomfort. We aren’t able to control the heating remotely and it’s set at the depot -Andy
02 December 2015: @ianpoulter99 Hi. Sorry you’re finding it too warm. Are you able to report this to staff on board? Liz
The Broken Air Con will be fixed Urgently! Just like it hasn’t been for several years! Let’s grab just a few (and we really mean that!) complaints from the end of 2014!
2015 August @BazandbabsThose windows are locked shut as air con is provided those services. I’m sorry for the uncomfortable journey. Nick
Oh this is confusing! Jo, your own Social Media Manager, has stated that the windows should never be locked shut! What’s it to be, Nick?
2015 August @JamesEJ_mmr Thanks, that should have air con to regulate it to room temperature. What carriage are you in? -Andy
I suppose we could always class a sauna as a room! In some countries, saunas are dedicated rooms, rather than ramshackle sheds! We just called your trains Ramshackle Sheds, Mister Mark Hopwood!
2015 August @katiefairycake What carriage are you in? What time was this from London? There should be air con on that train. -Andy
There probably should have been, Ollie, but hey, what’s another broken carriage between several hundred passengers over the course of that day?
2015 August @GaReth_Rutter If the windows are open it causes the air con to fail. Do you know which carriage you are in? -Andy
The same windows that should never be locked shut? Is everyone disobeying Jo? That can only end in Tears!
2015 August @sarah14davies There should be air con to regulate to room temperature so may be a fault. What carriage are you in? -Andy
Another fault, Andy?
2015 August @Labour_Luke Hi Luke. If the train is crowded the effects of air-con may not be easily felt, even if it is on. 1/2
Was the air con ever tested on a train with passengers? Was it an eBay scam?
2015 August @BaileyIglesias Very sorry for the discomfort, as the air con fault is known it will be fixed at the depot. -Andy
And thus it came to be, one unit was fixed! We hope!
2015 August @Sheztweets No the air con regulates each carriage separately, if it’s a busier carriage it won’t circulate as well and will be warmer -Andy
Well thank goodness there aren’t daily Carriage Shortages due to fauls! We wouldn’t want unnecessary overcrowding, Andy! That might cause problems, Andy!
2015 August @nattcarrON Apologies, the air con can’t be adjusted mid journey. If carriage is busier it won’t circulate as well and will heat up -Andy
Hang on a second, Andy! See Josh’s update coming next! Can you both be right on this one? Perhaps the air con can only be adjusted if you speak to a member of staff? Is Communication King? If we all ask really nicely?
2015 August @SarahDickinsonx Hi Sarah – apologies for this, are there any staff around to get the air con up and running? Josh
See below, Josh!
2015 August @ShabanaHussain4 Really sorry about this, are there any staff around to see if they can get the air con working? Josh
See below, Josh!
2015 August @klovestacey Hi katherine, apologies for the discomfort – are there any staff around to try and get the air con functioning? Josh
Oh Josh! Don’t you know that staff cannot adjust the temperature? You should check with another member of your own team, Josh!
2015 August @Zammathon Hi Zammo. Really sorry about this. That service should have air con or if it’s not working windows should be open. Lewis
You speak the truth, Lewis! Let’s get this into action!
2015 August @rach_brown1 Again my apologies – if any staff are around, can see if they can get the air con on or offer some direct assistance. Josh
Like a nice cold beer, Josh? That’s as likely as the air conditioning working! ;)
2015 August @danikawoodsxo Hi Danika – apologies for this, are there any staff on board? As they could turn the air con down or off for you. Josh
Great question! The air con that staff apparently cannot adjust can perhaps, just this once, be adjusted by staff!
2015 August @LeeTeeBee Hi Lee – apologies for this, it is to enable the air con to work – if you let me know the train I can get this reported? Josh
Good man, Josh! You’ll soon sort this problem out for good!
2015 August @LeeTeeBee I understand your point, the air con can have trouble circulating when it’s busy -Andy
Who would have thought a train’s air conditioning system may need to have been tested under typical Passenger Loads?
2015 August @fabrider Hi Dirk – apologies for this, the air con can struggle to circulate when passenger loads are high. Josh
High, low, medium, rain, sunshine, snow. Yes, Josh! There may be a slight problem..!
2015 September @JamesSimpsonUK No but can only answer so much in 1characters. Open windows cause air con to fail -Andy
Do not unlock the windows that should never be locked! You fools!
2015 September @Tori_L_Jackson Hi Victoria, apologies open windows causes the air con to fail. Delay due to signalling problems at Hayes -Andy
Sorry, Victoria! You cannot open the windows that should never be locked!
2015 September @silverfox19The air con fails if the windows are open, sorry for the discomfort I have reported the fault to maintenance -Andy
Andy, you are a gentleman and a scholar!
2015 September @hoombar Hi Ben, what journey are you making? If windows are open the air con fails -Andy
That’s right, Ben! Don’t open the windows that should never be locked shut!
2015 September @annabelly1 Hi Anna – apologies for this, are there any staff around to ensure windows are closed/air con isn’t on? Josh
Another cold train? If it’s not a freezer, it’s a boiler! Great Western Style!
2015 September @ghostimk Very sorry, these can only be locked/unlocked by staff and only get opened when the air con fails -Andy
When, Andy, When! You’ve finally acknowledged the air conditioning is broken?
2015 September @hjd19Hi Hayley, sorry for the discomfort. The windows can’t be opened as it causes the air con to fail -Andy
Thanks, Andy! Can’t be opened, yet should never be locked shut! Are we clear?
2015 September @CnnrYng There should be air con to regulate to room temperature, what carriage are you in? -Andy
We have this terrible feeling of deja vu!
2015 September @charleeroseHi Charlotte, sorry to hear that. Air con should regulate to room temperature. Have you raised it with on board staff? -Andy
Good man, Andy! This is a Non Issue!
2015 September @unsymbol Oh no, it won’t be cancelled. Just a potential fault on the air con which will be looked into when this arrives at the depot. Anne
Thank goodness it’s just a Potential Fault, Anne!
2015 September @RedSpookytooth If the TM can’t get the air con to work, it’ll be looked at when the train arrives in the depot. Sorry for this. James
But didn’t you say it couldn’t be fixed by staff? This is confusing!
2015 September @RedSpookytooth If the TM turned the air con on and then went off like you said, then it’ll have to be logged as a fault. James
You’re a gent, James! The issue is done and dusted!
2015 September @hollie_aldo Ah well the air con should regulate to room temperature so may be faulty, what carriage are you in? -Andy
May be, Andy! It may be faulty!
2015 October @mr_pavl Thanks, will report the air con fault to maintenance. Sorry for the discomfort -Andy
Phew, thanks Andy! What would we do without you?
2015 October @ItMustBeHarriet Hi Harriet, the air con should regulate to room temperature. What journey are you making & which carriage are you in? –
It certainly should!
2015 October @brynfrombryn Which carriage are you in? There is air con so may be a fault -Andy
Not at all, Andy! The air con is flawless, Andy!
2015 October @simonbracewell Hi Simon, sorry for discomfort. Air con regulates to room temperature so will report to maintenance in case of fault -Andy
Thanks, Andy! You’ve got this issue licked!
2015 October @lexyafc The main air con and heating system can only be altered at the depot but the Train Manager may be able to do more to help. Liz
Perhaps they can bring fans, Liz! Proper fans! And feed us (peeled) grapes!
2015 October @SimonSinfield1 Thanks Simon, will report the air con fault to maintenance. -Andy
It’s as good as fixed, Andy!
2015 November @dannikadj Okay, it should have air con to regulate to room temperature so I will report the fault to maintenance -Andy
It’s almost as good as fixed, Andy!
2015 November @agarnetThe air con won’t reach the vestibules as they are in the carriages, sorry for discomfort -Andy
Perhaps passengers shouldn’t be forced to huddle there due to Overcrowding due to Delays and Faults? Just a thought, Andy!
2015 November @barnesyThanks, will report the fault to maintenance as there should be air con to regulate to room temperature -Andy
It’s fixed? Almost fixed?
2015 November @Sprigings_ Hi Esme – any staff on hand to assist? Unfortunately we don’t have remote access to heating/air con on board. Josh
But, we can contact staff, right?
2015 November @peteschonbeck Hi Pete, sorry for the discomfort. The class 1trains don’t have air con so they have windows which can be opened -Andy
Of course they do, Andy!
2015 November @chrisvinnicombe Hi Chris, not that I’m aware of there should be air con & heating on board to regulate temperature -Andy
There should be, Andy! Should be!
2015 November @aliciakmc Thanks Alicia, will get the air con issue reported to maintenance -Andy
Sure thing, Andy!
2015 December @Wodwee Are you in the carriage or the vestibule? If the vestibule door is open the air con has trouble circulating -Andy
That’s the spirit, Andy! Pre-empt a complaint with a question!
Shall we continue into 2016?
Our prediction is passengers once again freezing in winter, and being boiled in summer! At least it’s being dealt with urgency, eh, Mark Hopwood!