Dispatches!
Aired Monday 1st June, 2015, Channel 4’s Dispatches programme took a look into trains, with Trains: Are You Paying Too Much? Watch over at Channel 4 while you still can, and make up your own mind!
The seasoned First Great Western customer had their own thoughts! If there are any issues, we cannot deal with complaints through social media, so please take them up with Channel 4 Television!
Now, who’s for some wine and chocolates whilst we read some Opinion based on the content of the Channel 4 Documentary!
First Great Western trainer told staff NOT to offer cheapest tickets #Greedy #RipOff @FGW #FGW http://t.co/H8NIu3vXPa
— Zippy (@princezip) June 1, 2015
Revealed: Staff at First Great Western told not to offer passengers best deal on tickets http://t.co/ta1l6Ywapp pic.twitter.com/52Hf5sRXIg
— Evening Standard (@standardnews) June 1, 2015
@FGW I hope you're enjoying Channel 4 tonight as much as I enjoy your service @C4Dispatches
— Roy Gibbens (@Royg31) June 1, 2015
Channel 4 Dispatches
Congrats to #Dispatches on chewing out @FGW on their underhand moneymaking (criminal?) tactics. #dispatchestrains
— Ashley Harper (@AAHarperRAM) June 1, 2015
No suprise @FGW are the worst for promt trains and being exposed on #dispatches right now. They are a shambles on the Reading-London line
— Dan Green (@dan_green_) June 1, 2015
Look! A documentary about something I've been telling you all for years @FGW, heads held high just now?! #Dispatches @morlandsanders
— littleb (@LouisaCoombs) June 1, 2015
@FGW covering their backsides in every answer, I see! #Dispatches
— Stella Morello (@StellaMorello) June 1, 2015
Are we surprised at the sheer level of underhand tactics and greed by train operators? #FGW as usual excelling… #Dispatches
— Guy West-McDonald (@GuyWMD) June 1, 2015
Glad @FGW are getting grilled on #Dispatches , it's very rare that I get a ever train with them that is actually on time.
— Jack Mullen (@jackcmullen) June 1, 2015
See @FGW are now trying to explain their back hand tactics of ripping passengers off by confusing people even more! Good show! #scammers
— Michael A Grant (@MAGrant80) June 1, 2015
Channel 4 Dispatches
@FGW How would you rate the Ch4 Dispatches programme so far ? I'm fairly annoyed about the revelations. You can't blame Network Rail today.
— Eric Cartman (@CartmanUniverse) June 1, 2015
Thrilled to see the disgraceful @FGW get the kicking it thoroughly deserves on @C4Dispatches right now. Everything about it abhorrent.
— Alexander Smith (@AlexSmithNBC) June 1, 2015
@FGW you should be ashamed of your training staff! If they can't get it right how can your staff?!
— Michael (@1miwo) June 1, 2015
"Pure manipulation of the numbers; I can't dress it up any other away. Something we do as a business" Your timetable boss @FGW. Comment?
— James Wharton (@jameswharton) June 1, 2015
Love that @FGW are the subject of investigation on #ch4 #dispatches. They are terrible!
— Jane Deane (@JaneDeane) June 1, 2015
#fgw are not coming off well on #Dispatches & having traveled with them for over a yr most days of the week it's all true!
— Laura Truswell (@lauratruswell) June 1, 2015
.@FGW nice to see you ripping off customers at every turn. Business should be collaborative, not one sided. Exposure is deserved!
— Jag Gill (@JagGilll) June 1, 2015
Channel 4 Dispatches footage of slightly confusing ticket pricing advice!
I've often felt ripped off by @fgw but seeing how blatant they are about it on @Channel4 makes me furious and disappointed.
— danhardaker (@danhardaker) June 1, 2015
This is damming example of how @FGW are operating #dispatches #C4
— Michael John Hudston (@HU03TON) June 1, 2015
Didn't @FGW just have their franchise renewed without tender process? What was the justification for this? @transportgovuk #dispatches
— Steve Vincent (@stevevincent81) June 1, 2015
Very interesting @C4Dispatches talking about the huge issues with @FGW and my route to work. Most of it unsurprising, all of it appalling.
— Lawrence Allan (@LobAllan) June 1, 2015
So fudging the figures is all about meeting performance targets? Wonderful excuse. Great work ethic. *slow claps* #dispatches @FGW
— SarahLSharp (@SarahLSharp) June 1, 2015
Channel 4 Dispatches. It is the beauty of having that power! Zap! You’re blocked! No wine for you!
Hey @FGW – overcrowded trains, ripping off customers, telling lies and less than half your customers satisfied. Are you proud? #Dispatches
— Joe Smith (@Joeyoneear) June 1, 2015
After being embarrassed on dispatches. Hopefully @FGW take note and sort out the terrible, overpriced service they provide.
— this charming man (@rabaldinho07) June 1, 2015
@FGW @C4Dispatches @morlandsanders @HeathrowExpress @nationalrailenq – Everything i've been accusing you of now laid bare for all to see.
— Sarb Singh (@sarbsingh1980) June 1, 2015
@FGW and will you be making public the changes you have implemented as a result of the programme?
— Michael (@1miwo) June 1, 2015
Finally @FGW are being publicly named and shamed, it's a disgrace. Thank you @Channel4
— Alex Bournat (@ALXBRNT) June 1, 2015
@fgw can I have some chocolates, flowers & wine please? !
— Steve Lewis (@SteveinReading) June 1, 2015
Channel 4 Dispatches. It pays (in unofficial compensation) to Be Nice!
@FGW wait whaaaaat?! Interview with the FGW twitter team at Paddington give out freebies to people on twitter?!?!
— Julia (@Jufaceyeah) June 1, 2015
@FGW could I get some free stuff please? You've got the power. #dispatches
— avrosimones (@avrosimones) June 1, 2015
@FGW send me a freebie please
— Daniel Flounders (@danielflounders) June 1, 2015
@FGW oh here we go the twitter team if annoyed will weild the axe!!! We are not allowed to be annoyed as customers!!!
— Michael Buchanan (@dally1000) June 1, 2015
And why have I never had chocolates, wine or refunds from @fgw? Oh, because they have 'power'.
— danhardaker (@danhardaker) June 1, 2015
@FGW watching your channel 4 documentary!. You're a discrace !.
— samuel bishop (@bishop_samuel) June 1, 2015
@fgw how come I've complained so many times and you've not once compensated me, like it show you can on dispatches?
— Alistair Munro (@b1ackcr0w) June 1, 2015
@FGW why have I never got any chocolates or wine? I'm a delight when I complain 😂
— Danny King (@dannyMFCking) June 1, 2015
Channel 4 Dispatches! Should we, shouldn’t we advise on split tickets?
@FGW enjoy the barrage of passengers after those 'freebies' you give out of Twitter! #channel4 #goodluck
— Alex (@01afs) June 1, 2015
Oh dear oh dear oh dear @FGW #Shambles #ProfitsBeforeService
— Matthew Ballard (@Mat_B22) June 1, 2015
@FGW I'm disgusted by what I am watching on dispatchers. I think you should make it up to me with a freebie from your Twitter team.
— Farid Davarpanah (@Fazzzy_D) June 1, 2015
@FGW prepare for a flood of compensation claims tomorrow,fancy me some wine and chocolates!
— Ross Lester (@leadballs86) June 1, 2015
So if they like you you'll receive a 'freebie'. @FGW's 'fair' service policy going strong I see. @C4Dispatches
— Nikita Chauhan (@NikitaChhN) June 1, 2015
@FGW Can I have a freebie please? As you do appear to have that power.
— Alex Bournat (@ALXBRNT) June 1, 2015
i don't think you want to see this #ch4 documentary @fgw social media team
— tinnion (@tinnion) June 1, 2015
Channel 4's #Dispatches reports that we could get free chocolate from @FGW, just tweet your complains. May I have free wine please?
— Cosmo Lo (@locosmo) June 1, 2015
Channel 4 Dispatches. “Pure manipulation of the numbers”, allegedly! Is it any wonder the timetable looks like a work of Rudyard Kipling?
@FGW looking forward to my free wine, chocolate and flowers for my complaints in future! #dispatches
— DC (@Baroness_DC) June 1, 2015
@FGW guess your Twitter team might be getting busier…where's my free wine?
— James Dixon (@jimmydixon77) June 1, 2015
@FGW are getting a rough ride on Dispatches on channel 4 at the moment. The whole programme is spot on and describes my daily commute!!
— Andrew Wiltshire (@AndrewWiltshire) June 1, 2015
Hey @fgw one of your Twitter staff admitted you won't give compensation when you don't like the cut of the customer's jib #dispatches
— Ed DeCesare (@EdDeCesare) June 1, 2015
@danhardaker @FGW Can I have flowers next time I complain please?
— Tim Grimes (@digitim) June 1, 2015
@FGW I've commented a few times before. Do I now get some wine? Cheese? Just a thought @C4Dispatches
— Harry Cox (@Harry_Cox73) June 1, 2015
Fair to say @FGW didn't come out of that smelling of roses #dispatches
— Joe Drabble (@Joe_Drabs) June 1, 2015
@FGW will you guarantee compensation if I ask for it (if in line with PC)? And how nice do I have to be to get the flowers?
— Ed DeCesare (@EdDeCesare) June 1, 2015
@C4Dispatches Brilliant programme tonight highlighting the atrocious service we get day in day out from @fgw
— Trish (@Writer53) June 1, 2015
That just might be the busiest 30 minutes ever for @FGW #dispatches pic.twitter.com/wJETUlQf65
— commutelondon.com (@commuteldn) June 1, 2015
@fgwkmc inspite of "tweaked" timetables, FGW trains are never on time 😆 #epicfail
— Shiva Pande (@shivapande) June 1, 2015
Channel 4 Dispatches
Oh dear @FGW you're getting a kicking today. You must feel like we do every day #dispatches
— Rochdale Cowboy (@Rochdale_Cowboy) June 1, 2015
Wow, the @FGW Twitter team will dish out freebies #dispatches
— Rochdale Cowboy (@Rochdale_Cowboy) June 1, 2015
@FGW I watched #dispatches on Channel 4+1 to make it a bit more realistic
— Rochdale Cowboy (@Rochdale_Cowboy) June 1, 2015
@RickyAndrews83 @FGW. Deflecting negative PR is a crisis tactic but better to demonstrate strategy for improving service and fare structure.
— Sarah Boniface (@Sarah_Boniface) June 1, 2015
Thank you #dispatches. Great to see the shoddy and insulting service from @FGW is being highlighted.
— Alasdair Buchan (@alasdair_buchan) June 1, 2015
Channel 4 Dispatches. Pure manipulation of the numbers! Possibly!
@fgw good to see you've taken none of the criticism to heart, sitting on the floor of the late running 6.43 Twy to Padd whilst it sits still
— Tim Hodgson (@timhodgson78) June 2, 2015
Good Dispatches program on @Channel4 last night on train overcrowding. Get to see it in real life this morning! @FGW pic.twitter.com/0Cniod8uXe
— David C Johnston (@DaveJohnston106) June 2, 2015
Response to last night's #dispatches from @FGW? Cut the number of carriages on the 7.42 from Henley this morning! #Takethatcustomer #FGW
— Jamie Kilduff (@JamieKilduff1) June 2, 2015
Channel 4 Dispatches: “One of the worst performing operators in the country”
@FGW 7:42 from Henley to Paddington.. Standing from the first stop @C4Dispatches your programme could not have been more right about @FGW
— Amy (@IamAmyT) June 2, 2015
Day after #dispatches 0800 (no apology) and 8.09 services from PAD delayed and cancelled. Good work @FGW
— Alasdair Buchan (@alasdair_buchan) June 2, 2015
Sense of irony that I'm reading about Reading fare fiddle on a First Great Western train to Reading. I have a return pic.twitter.com/5E66LLQOtN
— James White (@tweetfromchaff) June 2, 2015
@FGW Did you discuss "Dispatches" at your staff meeting today? How did you all feel about the programme? Especially the bit about your team?
— Neil Bennett (@TaplowGreen) June 2, 2015
Channel 4 Dispatches: Another happy First Great Western customer!
@FGW delay means I will miss kids bedtime story, dinner will be in the dog & I pay £4k for my ST. I'll forego the flowers….final offer?
— Richard Morris (@mogster21) June 8, 2015
Stunned to hear @fgw apologise for their routinely rammed service. A sign of their PR responding to @C4Dispatches' humiliating doc?
— Alexander Smith (@AlexSmithNBC) June 12, 2015
I feel a bit sorry for the @fgw social media team; continually & pointlessly apologising, considering that 'power'. Such sad life it must be
— Elena (@El_dreamy) June 15, 2015
6 mins delayed, am I entitled to chocolate yet? @FGW
— Danny King (@dannyMFCking) June 17, 2015
