Brilliant.. The @FGW 5:56 Hayes-Paddington left early.. Now I'm going to be late for work.. Fantastic; so much for train times!
— RED HULK (@DJ_Sam_S) October 9, 2013
There’s only one thing better than a delay, and that’s missing a train that left early!
The 0622 train is delayed, expected time 0626.Then when it arrives at 0626 the board changes to say "on time"! @FGW it's too early for jokes
— Anastasia Frost (@tummytickle) November 11, 2013
— Austen Humphries (@afhumphries) November 8, 2013
@FGW Why did the 17.21 from Ealing to Paddington leave early? Got to platform at 17.20 and it was already on its way.
— Simon Windsor (@cookhamsimon) October 8, 2013
That’s easy Simon! That’s the “40 seconds prior to departure”, whereby First Great Western think up an excuse 40s early, then just let the train leave!
— shona anderson (@shona_ca) October 9, 2013
…So it seems @FGW has invented time travel, since my family are stood at the station before Liskeard, and no train has passed through!
— Lee Griffin (@Niaccurshi) October 18, 2013
— Clara Cecilia Atkins (@ClaraCecilia) October 24, 2013
Large screen shots and advertisements aside, you can understand why customers are confused. Two contradictory sources of information, and the only clarity FGW provide is just as vague!
— Gary Higgs (@garyhiggs85) October 24, 2013
— Edward G Newport (@edwardnewport) October 26, 2013
— Kev Wright (@kevwright11) October 20, 2013
@NRE_FirstGW 12.34 PAD-HAY marked online as leaving on time but its only just departing now. Do you know how FGW get away with what they do?
— FGW passenger (@victorjones17) November 23, 2013
— Allow Me To Rant (@allowmetorant) November 22, 2013
@FGW … Or more in my case. Best cancel it at the next station and avoid spoiling your service level targets!
— Simon Hayes (@haysi87) December 23, 2013
Sitting alone waiting in the freezing cold after watching my train leave 2 mins early @FGW :(. That's not fair at all.
— Kate Azar Ward (@KateAzarWard) December 20, 2013
— Rich (@recklessrik) December 20, 2013
— Ed Hardwick (@edhardwick) December 16, 2013
Whoops, FGW! we believe the term is ‘BUSTED’?
— Chris Bates (@chrisbates3) December 15, 2013
Yes, yes they do Chris! Just don’t expect them to admit it! They’ll chalk it up to the ‘train doors may be locked 40 seconds prior to departure’ rule, and bend that rule to encompass a random amount of early departure time!
@FGW 1P79 left Hanborough 2 mins early this evening by station clock – an hour to the next one. Poor form, and very inconvenient.
— Michael Willis (@ctyerkes) December 12, 2013
Just seen a woman 'miss' a train, then proceed to F & blind at it cuz it left 2 mins before scheduled! @FGW is this a new rule? Sad scenes.
— Sophie O'Donoghue (@sophieodon10) December 11, 2013
This is a lot of ‘BUSTED’! Still, it keeps the trains on schedule, sort of!
Dear @FGW if a train is 3 mins late, changing the board back to 'on time' as it approaches doesn't make it on time. It is still 3 mins late
— Justine H (@SeatInTheStalls) December 10, 2013
— russell barnes (@rhbarnes80) December 9, 2013
@FGW 09.20 listed as on time. 5 minutes late. Basically never updated. It's a digital timetable, not a live dep. board.
— Austen Humphries (@afhumphries) November 7, 2013
Another appalling @FGW service. "25, no 27, no, 29, wait, 31, oh no 33, er actually 35 minutes late"-can't wait for the next announcement…
— Emily McDonnell (@emilylou_mcd) December 8, 2013
— Grant Dashwood (@grantdashwood) November 7, 2013
After allowances, that train is 25 minutes early! Hop on!
@alanmplantpot Hi. We know how inconvenient this is. I'm sorry it left early Alan. TJ
— First Great Western (@FGW) January 3, 2014
— overflow parking (@ovfpk) January 8, 2014
— Rich Hemmings (@richhemmings) January 6, 2014
@fgw please note 17.37 bath spa to Portsmouth is not on time (as per Bradford on Avon boards). It is 5 minutes late. Thank you.
— Alex Duce (@slugdaddy) January 9, 2014