Well done @FGW! train manager says we will be in maidenhead in 6 mins and I can still see paddington from the window Muppets!!!!
— rallystageteam (@teamrst) October 17, 2013
— Alex Duce (@slugdaddy) October 15, 2013
@fgw so arrived in Westbury at 18.20. Should've been here before 18.00. Should I say I'm delayed, late or on time? I can't make up my mind
— Alex Duce (@slugdaddy) October 1, 2013
— Richard Fairhurst (@richardf) October 17, 2013
0712 @Fgw train from Warminster left 3 mins early – I missed it. 0809 is now 6 min late. Punctuality doesn't work on an average basis
— Mike (@rkn1184) October 17, 2013
— Sue O'Hare (@sueohare) October 11, 2013
So it takes First Great Western to have a dely of 1 hour 20 minutes before they'll actually class it as 'cancelled'…
— David Smart (@davidlewissmart) October 2, 2013
5 minutes after train was due, no announcement & it's still displayed as 'on time' I do not think that means what you think it means, FGW.
— Marjorie (@Marjorie73) October 11, 2013
— ShaRRon (@1011se) October 10, 2013
@FGW how about trains leave on the time they say they will? Rather than EARLY
— Lily Chapman ☺ (@lily_chapman) October 2, 2013
— Adland's hillbilly (@Adhillbilly) October 25, 2013
— Rich (@recklessrik) October 4, 2013
— George Magner (@GeorgeMagner) October 18, 2013
@FGW Your policy has zero customer-focus. A year of 50% late trains to Oxford count for nothing cos they arrive in Hereford within 10 mins.
— Matthew Sherrington (@m_sherrington) December 6, 2013
— Rich (@recklessrik) October 25, 2013
Quite impressed by FGW's inability to differentiate between a 3min delay and a 15min delay. Sort of thing that could happen to anyone.
— Steven Perkins (@stevenperkins) November 5, 2013
And the 3 min delay will be simply massaged back to On Time as soon as possible! Chooooo chooooo!
@FGW Why not just be honest? My train is delayed by 50 minutes, not 25.
— Alex Barton (@AlexBarton86) November 10, 2013
@FGW Heather the 17.07 is an hour late, the 17.23 'delayed', the 17.30 + 17.37 'on-time' + 18.07 'delayed'. That's 3 out of 5 disrupted
— Alex Duce (@slugdaddy) November 13, 2013
If it's 4 mins late then it's not really on time is it First Great Western?
— CATHERINE (@cath_jenkins) November 11, 2013
Unfortunately when it comes to formally reporting performance, yes, it is on time, Catherine! How else can FGW be hitting targets when the very shonky graphs on this web site show performance not even close to target!
@fgw hooray…according to your worried train dispatcher, you’re not late, you’re behind schedule. Phew! No need to manipulate those figures!
— Matt Dixon (@the_bald_man) September 24, 2013
Naughty @FGW – the 1844 from Chippenham just left at 1843 according to platform clock. One minute makes all the difference!
— Lynne St Aubyn (@bathbelle) August 13, 2013
@fgw how can the Maid-Pad 07.08 be on time until 07.03 and then soon after be nearly 20 mins later due to signalling problems in Swindon?
— gpn01 (@gpn01) November 15, 2013
My train @FGW train to Paddington always seems to be "On time" until a couple of minutes after it was due, then suddenly delayed.
— Peter Stone (@LondonStone) November 28, 2013
@lmarsden I'm sorry the service left early. This should not be happening. I have logged your comments about the tickets. Heather
— First Great Western (@FGW) November 19, 2013
No, it probably shouldn’t be happening, but wouldn’t some early departures improve punctuality?
FGW services to London (and elsewhere) delayed again. Punctuality register 0% and not as claimed by FGW shock! Horror! #FGW
— Philip Tranter (@ptranter) October 24, 2013
— Adam Seymour (@adamtheface) October 30, 2013
— Charlie Murphy (@cfmurphy3star) November 21, 2013
@fgw 17.07 to Westbury via bath spa is not 'on time'. Left platform at 17.13.
— Alex Duce (@slugdaddy) November 8, 2013