So, you’ve had a less than satisfactory journey, courtesy of Horatio Hopwood. The apologies and promises of jam tomorrow aren’t quite enough. That’s OK! Why not apply for a refund or some compensation?
@aaalexa Hi. I am sorry to hear you are unhappy with the refund administration fee.
— First Great Western (@FGW) October 22, 2012
10 pounds to process! Kerching! Chooooo chooooo!
@FGW rather than compensation id rather proactive action was taken to avoid the constant calamity of FGW service.
— Marcus (@amermarc) December 6, 2012
— Jamie (@wallis711) December 22, 2012
@FGW £10 admin fee? Just for a refund? Don't understand what justifies an admin fee to refund your card/cash
— Big Piece (@Mike_Sylvan) January 23, 2013
Interesting refund policies over at First Great Western Towers. If your journey is cancelled and you cannot travel, you get a refund. If you’re delayed less than 1 hour, tough poo! If FGW knowingly try to run services during adverse weather to look hip and cool, yet the weather causes a problem – tough poo. No refund for you matey! Season ticket holders will qualify for a small discount on their next ticket, only if they renew!
Refunds? Compensation? Puh! We laugh in your face, customer!
First Great Western also run a lottery. You pay for the chance to win a refund.
— Hamza (@Hamza_Junaid) November 29, 2012
Best “Get Out Of Jail Free” card ever.
@diveintopete Hi Peter. We only get compensation when they overrun not when there planned in advance. ^Lewis
— First Great Western (@FGW) February 3, 2013
26 min journey taken an hour so far and still not at destination. You think I'd be entitled to a refund or something wouldn't you? @fgw
— Commuting Rants (@CommutingRants) February 11, 2013
despite all my best efforts I am still waiting for a refund from @FGW 3 months is not reasonable.
— Amie Bradshaw (@Amie_Bradshaw) February 14, 2013
@FGW well, the norm is that trains are late. They are often cancelled no seats on busy services. No rebates. No apologies. No accountability
— Paul Ayres (@paulwayres) May 21, 2013
@FGW just can't see how you can justify £10 as the cost of issuing a refund that is all. Imagine if a shop did that?
— Darren Foster (@darrenfoster76) February 28, 2013
@darrenfoster76 Refunds are forwarded onto our Accounts department who issue them, that's where most of the admin fee goes 1/2
— First Great Western (@FGW) February 28, 2013
Silk slippers for all!
@FGW never a refunds No delay-repay you’ve been “looking into” for years. Just delays, cancellations, packed trains and hollow apologies.
— DrBillyo (@DrBillyo_) March 1, 2013
@FGW When will you review your policy for season ticket holders to claim refunds. Why am I paying for the shocking service from paddington?
— Mark Williams (@Willsy1981) May 3, 2013
How is it a £10 admin fee when I fill in the refund form online? First 'Great' Western, how? I am doing the admin myself, so pay me (my) £10
— Kirstie Dedman (@KirstieDedman) February 27, 2013
+ Because @FGW like to hide behind a combination of playing the blame game and a convoluted system that rarely compensates season tkt hldrs.
— Neal Kemsley (@NealKemsley) February 28, 2013
@FGW do your other customers regularly pay £10 in order to get £3.25 refund? This is daylight robbery!! Unbelievable!!
— Vish A (@swishnu) February 28, 2013
@FGW if you were paying millions in compensation maybe you (and track suppliers) would decide to prevent delays by investing the money.
— SolidiSolidus (@solidisolidus) February 28, 2013
— James Cox (@jamesmgcox) February 28, 2013