— Rich (@recklessrik) May 2, 2014
The @fgw contingency plans: Air con: pray for winter Snow: wait for it to clear Rain: wait for it to dry Delays: blame network rail
— neonexpress (@andywg) February 13, 2014
@CommutingRants We do have contingency plans, to an extent, but we don't have enough carriages so we can only do so much. Jess
— First Great Western (@FGW) May 8, 2014
Oh man @FGW 6:56 train to Reading cancelled as a train crew member is unavailable. No other backup plan other than cancelling the train?
— Ivano Ras (@ivanoras) May 7, 2014
Bottled water? Oh wait, that’s contingency for the faulty air conditioning!
@CommutingRants ha I always am equipped with a coat, water, spare food, first aid kit… On fgw u need it.
— Roz Bridges (@MissRozB) May 2, 2014
At least the passengers are making contingency plans!
— Commute Club (@CommuteClub) February 10, 2014
— keith flett (@kmflett) May 18, 2014
@FGW you don't expect delays? All your customers do so why not plan better to avoid them? It's hardly rocket science!
— Eleanora Murphy (@EleanoraMurphy) May 21, 2014
Cooling off after an unexpected visit to the Bristol Temple Meads area, thanks to @FGW's inability to plan for contingency….
— Megan Davies (@Megfdavies) May 18, 2014
The weekend of 201st, 22nd of June 2014, and major signalling problems occur on the Thames Valley. They being on Saturday 22nd of June. Sirens wail! Klaxons sound! Contingency planning comes into force! Emergency timetable, extra communication! Planning! Or not!
— Adam Callaway (@CallawayAdam) June 21, 2014
Clarity of communications, Adam! It’s what FGW does best!
Should have been arriving in Cardiff now. Instead stuck waiting for my train. I know there's signal problems but no communication from @FGW
— Sophie Hughes (@SophieMazuma) June 22, 2014
@FGW words cannot describe how angry this treatment makes people who have to use trains. Is it really that difficult to keep us informed?
— Jon Prince (@jdp420) June 21, 2014
What's happening @FGW with your trains between Maidenhead and London? Bad communication and little movement.
— Marije Gould (@MarijeGould) June 21, 2014
@FGW Been stuck on train to paddington with no announcement for close to hour. People are close to fainting. Shocking Service.
— Janet Aspey (@JanetAspey) June 21, 2014
No communication! Surely some mistake! That hasn’t been reported over on the Communication Breakdown page!
— Angharad Morgan (@Angharad40) June 22, 2014
Contingency planning! Yes, we’ve heard of it!
@FGW Spent 4 hrs on a train that should take 2.5 and not yet near destination. Journey plagued with issues as a result of poor organisation.
— Cathy (@CathEWalters) June 22, 2014
Contingency, FGW! Contingency! Planning! Things like that!
@FGW how many thousands of people's days have you ruined today through your utterly shambolic 'service'? Complete disgrace.
— Helen Bamforth (@HelenBamforth) June 22, 2014
Indeed Helen! An issue which Network Rail needs to fix, but where FGW’s contingency planning has once again been caught short!
— Celia Jones (@Celia_E_Jones) June 22, 2014
Contingency planning! Words on a screen!
After last night I'll do what I can to avoid using any FirstGroup train service again. Spoke with a guy who'd waited four hours! @FGW
— Ingvild Karlsen (@IOKay) June 22, 2014
— Andrew Gill (@CunningQuestion) June 22, 2014
We doubt FGW will care too much as they’re compensated by Network Rail! Good luck getting your hands on any of that cash!
— Anita Mercy (@pixel_annie) June 22, 2014