— Scarlet Moss (@ScarletMoss31) October 20, 2013
"First Great Western has also warned of extended travelling times." Isn't that a warning FGW could put out every day? http://t.co/w31j3PDo2v
— Chris Brooke (@chrisbrooke) October 27, 2013
— Zag Neek (@zagneek) October 25, 2013
— Harriet Rees (@hazrees) October 27, 2013
We’d have played that one safe, and added a few “etc. etc.” just to broaden the vagueness!
@FGW we have been listening. It's more about organising taxis for the 30 odd people stuck trying to get home. It's called crisis management.
— johndore (@JDTorino) July 22, 2013
— Dominic Utton (@DomUtton) December 16, 2013
— Theo Tryfonas (@theotryfonas) June 24, 2013
First Great Western will be running a reduced service tomorrow. They don't know there's a storm coming, they're just shit #Storm2013
— Pitt The Blogger (@PittTheBlogger) October 27, 2013
These things can be hard to get right. We all know that! But start with the basics!
So @fgw, that announcement you were going to publish at 8pm can be found where? Because your website still says to check back at 8pm…
— Claire Abbott (@clairington) October 27, 2013
— Munveer Garcha (@MunveerGarcha) January 9, 2014
Trains still fucked up. You'd really think we'd know how to do rain. And have backup timetables. Crisis mgt sucks. @fgw
— emily rose (@emilyrose_uk) January 9, 2014
@FGW chaos again langley to padd, all week and most of the prior weeks have had late trains. Poor effort, weather or not there's no plan B.
— Kole (@DmysterK) January 22, 2014
What of the Performance Task Force? We’re not sure it’s the same as formal contingency planning, but surely two plans are better than one?
In a nut shell, FGW’s contingency planning seems to consist of doing things after a significant number of complaints. It’s probably more cost effective that way!
@FGW no continegency when train develops a fault? – easier to pass problem on to passengers – 'they can wait' not great customer service
— changing care (@changingcare) March 3, 2014
Fantastic. Cramped into the vestibule cos the @FGW is short formed. Good to see contingencies still working great…
— neonexpress (@andywg) February 18, 2014
— iwishihadaspacebar (@spacebar69) February 7, 2014
— Neil Williams (@pacer142) February 10, 2014
@Baughneo Sorry for the cancellation, drivers and staff are displaced due to flooding and cancellation of other services across the network.
— First Great Western (@FGW) February 15, 2014
Any contingency? Any at all? No? We think that’s a no!
We’re not even sure that counts any more!
@fgw been waiting nearly an hour in WDT. Maybe the half empty paddington train that just crawled though could've made an extra stop FFS
— alan (@PickledLenin) February 20, 2014
Silly, Alan! That requires planning! Winter 2013-2014 was particularly bad for the rail network, so we expected FGW to rise to the occasion and implement their contigency plans. Well, being truthful, we expected things to go from bad to worse, and they pretty much did. We understand circumstances were particularly bad, so have to cut FGW some slack. However, there’s a limit to all slacks!
@Tim_Bullock I regret we were unable to source alternative road transport, and I appreciate this has meant an extended wait. ^Si
— First Great Western (@FGW) February 21, 2014
Know we cant help flooding but @fgw you need contingency plans. Not able to get home last night, paddington unhelpful, today same again!
— Janine Mitchell (@xxJanine_Mxx) February 11, 2014
@FGW oh ok. Not like I have to go to work and earn money or anything! Ill just stay home cos fgw haven got decent contigency plans shall I?!
— Channah108 (@bhaktinanna) February 11, 2014
The amount of effort and time it's taking me to get a train to reading everyday atm is ridiculous. FGW are just crumbling
— liamciaran (@Liam_Ciaran) February 11, 2014
Still not moving anywhere fast and stuck outside Reading… Good to see those Winter contingency plans working well @fgw ;)
— neonexpress (@andywg) February 10, 2014
@Ed_Frankl Hi Ed. Really sorry for the cancellation. This is due to an earlier train fault displacing the driver for the service. Leo
— First Great Western (@FGW) April 17, 2014
Whoops! Isn’t that one of the few things explicitly name checked in the limited contingency planning?