Here we see how well First Great Western adhere to their franchise commitments to provide communications to passengers in a timely fashion. We also throw in some other poor communications, just to make the communication breakdown soup a little more soupy!
Let’s take a quick look at the FGW Passenger Charter!
Massive delays @FGW to London. Thanks for explaining 45 minutes after we stopped.
— Elizabeth H (@eli2abeth_h) September 21, 2013
Driver finally acknowledging the train has in fact stopped. Just 45 minutes after we have. WELL I'M GLAD HE'S ON THE BALL. @FGW
— Richard Alexander (@sayhellotorich) September 21, 2013
Two hours stuck on a shitty train with no reason given and no air to breathe. My loathing of @fgw knows no bounds.
— Mark Burvill (@antifuzz) September 19, 2013
@FGW Why aren't commuters from Iver station ever notified about delays re 7.51 to Oxford? It has been late every single morning this month.
— Pardy Dhillon (@PardyDhillon) October 10, 2013
@FGW Dan, there were no notices, no announcements, and no one to ask. 20 minute delay when it was meant to be on time is a joke.
— Chris N (@Jesterfer) August 23, 2013
@FGW The service is getting worse. Why are there no working information terminals or announcements at Redland or Montpelier?
— Piers (@piersroberts) October 1, 2013
@FGW communication on train from train manager appalling as per usual ….
— Mark Lewis (@hungerford39) September 23, 2013
My train is once again late, I only know this because I used the interweb. Info boards still broken and no announcements at FIT @FGW
— Craig Tripney (@Trippers88) September 25, 2013
Twitter is telling me of delays between Reading and London Paddington of 45 mins +. No word from the onboard train crew yet. cc @FGW
— J Whittaker (@jmwhittaker) September 23, 2013
#fgw 18.45 London – Swansea is running late. Just thought I'd mention it, as the train manager hasn't bothered to.
— FinTechCity (@FinTechCity) October 2, 2013
. @FGW Announcements at CDF are atrocious. Last one was 20 mins ago telling us *not* to board a train. No info on when we can get to PAD.
— Rob Evans (@rhe) October 2, 2013
Great train announcement by @FGW "to be honest I don't know why we were going so slow" – love the truth!
— Rachel Bearpark (@rlb531) September 24, 2013
I just sat on a stationary, smoke filled train for over half an hour – with no announcements. It was terrifying. Shame on you @FGW!
— Candy Pop (@Candy_Pop) September 1, 2013
@FGW not your fault but the train staff did not let us know lots of customers waiting in aisle (not singing)
— Andrew Wilcox (@unclewilco) October 2, 2013
@FGW appalling service on the 8:30am from Paddington to Swansea, with persistent delays and no reason for them. Then a 30min delay for dust.
— Matthew Veys (@mveys) September 1, 2013
@FGW Can you get a member of staff to come out of hiding & tell people or correct the departure board which says next train 8.25?!!
— Simon Windsor (@cookhamsimon) October 11, 2013
@FGW well I'm clearly asking about only having 3 carriages on a peak train, no explanation at the time so thanks for providing 10 hr later
— Sanjeev (@Spurs_Sanj) October 10, 2013
@fgw Why is the 8.30 Bristol to Paddington so late? No announcements other than selling your buffet car!
— Dan Martin (@Dan_Martin) October 15, 2013
@FGW @chriswibble delayed is awful. Coupled with no radio announcements the passenger is in limbo. Like now at bath spa.
— Alex Duce (@slugdaddy) September 26, 2013
@FGW Why aren't your train managers informing customers on services? Would help many plan ahead. They're pretending it's all rosy!
— Alex Pollock (@socialPolly) October 17, 2013
@FGW What is most frustrating is that passengers have to it turn to the internet rather than get informative on train announcements
— Darrell Read (@DarrellARead) October 11, 2013
It’s all going horribly wrong out if pad this evening. On the 1851 ex pad. 15mins to Ealing and the TM can’t be arsed to update us @fgw
— Steve Annetts (@megablst) October 14, 2013
@FGW trying to get from Bristol parkway to Cardiff…what's happening? Yet another dire journey with no meaningful updates…
— Michelle Maybury (@mowen121) October 16, 2013
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