A Catalogue Of Disasters!

This is where it gets interesting, dear readers. This is the section where the cat cowers behind the sofa.

Read on, dear readers and see how wonderfully Great Western passengers are treated.

It's the way you make me feel! There's nothing wrong with the service, it's just lots and lots of individuals feeling individually unhappy!

Lots of them!

Jan 2014 @japritchard I am sorry you feel that way James. We are just trying to offer the best service we can with what we have available to us. Reg

Jan 2014 @SkUG As there is still a way for you to get your booked train I would disagree with that. But I'm sorry you feel that way. -Ollie

Jan 2014 @AlJonesLFC sorry you feel that way Jonesey. Anything in particular you would like me to look into for you? -Ollie

Jan 2014 @noahandthemango sorry you feel that way Ruth. Anything in particular you would like me to look into? -Ollie

Jan 2014 @Krisidk sorry you feel that way. To make a staff complaint please email customer services: [email protected] -Ollie

Jan 2014 @goonerkh I'm sorry you feel that way but your ticket is for travel between Pewsey & London so doesn't cover a journey from Swindon. Lew

Feb 2014 @nickgibbens I am sorry you feel that way Nick. I'm not sure what I can say to convince you these aren't fabricated excuses. Eli.

Feb 2014 @robedlin I'm sorry you feel that way Rob -Max

Feb 2014 @srhlssmth I am sorry you feel that way Sarah. We are doing our best during this difficult time. Your comments have been loged. Reg

Feb 2014 @AbilityBobbi sorry you feel that way, but yeah - you could claim for an "abandoned journey refund" due to the current problems. Eli.

Feb 2014 @mrleebob I'm sorry you feel that way Lee. It's a popular service so they do get busy. With the current disruption it is even more so. Reg

Feb 2014 @cst6 I'm sorry you feel that way Charlotte - I'll certainly feed this back. Enjoy the rest of your day. Grant

Feb 2014 @cdjp_rr9 I'm sorry you feel that way Chris. I'll make sure this is fed back. Grant

Feb 2014 @EleanoraMurphy I'm sorry you feel that way. It isn't an excuse Eleanora. I will always provide the correct cause based on the info I have.

Feb 2014 @ruck_hard sorry you feel that way. You can email [email protected] if you are unhappy with the service tonight. Grant

Feb 2014 @Iamhollings88 Hi Tom. sorry you feel that way! There are currently signalling issues outside Paddington affecting services. Grant

Feb 2014 @Swiss_uk I'm sorry you feel that way, honestly! I will log and note your comments though. Grant

Feb 2014 @lyndsey_best I am sorry you feel that way Lyndsey. I will log your feedback. Reg

Feb 2014 @Craigo1871 Hi Craig. sorry you feel that way! Nobody is blaming anyone. The carriage fault is currently being looked into. Grant

Feb 2014 @flowersorcakes sorry you feel that way Georgina but T&Cs state you must be in possession of a valid ticket at all times. Grant

Mar 2014 @changingcare sorry you feel that way. If you wish to take it further you can email [email protected] - apologies once again. Grant

Mar 2014 @Swishrelic Hi Chris. sorry you feel that way. Anything I can look into for you? Grant

Mar 2014 @kmflett sorry you feel that way. We do maintain our rolling stock very regularly but there will always be faults we can't predict. Jess

Mar 2014 @flemingsean sorry you feel that way, but they have all been fully briefed about this. Jess

Mar 2014 @harlem_sheikh sorry you feel that way. Anything in particular you want me to look into? -Ollie

Mar 2014 @JamesOwenConnor Hi James. sorry you feel that way. Would you like me to look into the service you're affected by today? Grant

Mar 2014 @jayneasher sorry you feel that way Jayne. As the second ticket is less than the admin free this would be why. Grant

Mar 2014 @recklessrik sorry you feel that way. If you wish to put your case forward you can email [email protected] - Grant

Mar 2014 @GeorgeHolland46 sorry you feel that way George! Anything I can assist you with? Grant

Mar 2014 @SumanMahil sorry you feel that way Suman. If you are not happy with the service you can email [email protected] - Grant

Mar 2014 @garethlangston sorry you feel that way Gareth. If you wish to raise this issue you can email [email protected] - Grant

Mar 2014 @emilyboowman sorry you feel that way Emily! Anything I can assist with? Grant

Mar 2014 @ClaudiaFrethey sorry you feel that way. If we could lay on more carriages we would as we know how important it is to customers. Grant

Mar 2014 @ellieesuttonn Hi Ellie. sorry you feel that way - traffic & time of day can unfortunately hinder the progress of replacement coaches. G

Mar 2014 @ksandhu3 sorry you feel that way Kiran - anything I can assist with or look into for you? Grant

Mar 2014 @Doug_Shields72 Really sorry you feel that way Doug. Jo

Mar 2014 @damu1978 They're not our buses Tom. sorry you feel that way about the trains though. Grant

Mar 2014 @Ms_HD Really sorry you feel that way, we do care. When was it you spoke to staff at the station? Jess

Mar 2014 @CustomerSpecial Hi. sorry you feel that way but we've got fantastic improvements on the way & we're looking forward to sharing them. Gr

Mar 2014 @Cattle_Class_ sorry you feel that way! We're looking forward to rolling out the improvements & informing customers what to expect. Gran

Mar 2014 @thegirlnorth sorry you feel that way Rebecca. As stated, the option is there & staff will help you in you're injured. Grant

Mar 2014 @HannahEBirchall Hi Hannah. sorry you feel that way. Which service are you referring to? Grant

Mar 2014 @MikeGTN sorry you feel that way Mike. However if the service was deemed too dangerous then the drive would not run it. Grant

Mar 2014 @tomsubbarow1 sorry you feel that way. You don't appear to have tweeted in before otherwise we're always here to assist. Grant

Apr 2014 @Dan_Martin sorry you feel that way. Jess

Apr 2014 @pippawhybourne sorry you feel that way Pippa. I will log & feed your comments back. Grant

Apr 2014 @makeupjadey sorry you feel that way, we do try and keep prices as low as possible. Jess

Apr 2014 @BeaversBeanBag sorry you feel that way. Enjoy your evening. Grant

Apr 2014 @Judesgotthelove sorry you feel that way Jude. Anything I can assist with or look into for you? Grant

Apr 2014 @GwenJBrewer sorry you feel that way Gwen. First Class is available if you are in posession of a valid ticket for that area.

Apr 2014 @flyerinhiding Hi Davie. sorry you feel that way. We are making changes to carriages though - http://t.co/3NNKl5Crpc - Grant

Apr 2014 @DiverStu1 sorry you feel that way Stu. It is not our aim to inconvenience customers. I will feed your comments back. Grant

Apr 2014 @AlexDeary I can't report to Maintenance if I have no details Alex. sorry you feel that way & apologies again that you're feeling warm.

Apr 2014 @NicholasGreeny sorry you feel that way Nicholas but it isn't an excuse. It actually happened. Enjoy your weekend. Grant

Apr 2014 @APD1988 Hi. sorry you feel that way. You can put your complaints into [email protected] or call 0345 7000 125 - Grant

Apr 2014 @egsarah Hi Sarah. sorry you feel that way! Fares will vary depending on when you purchase & availability. Grant

Apr 2014 @GreggBartonLive @RobertBuckland Hi Gregg. I'm sorry you feel that way. Fares will vary depending on Peak/Off peak & when booked. Grant

Apr 2014 @HollyNiblett I'm sorry you feel that way. As your ticket was purchased online, Web Support are the advisors who deal i'm afraid. Grant

Apr 2014 @miles_shan Hi. sorry you feel that way. Customers are asked twice before payment to ensure correct booking details prior to payment. Grant

Apr 2014 @leahgingelol sorry you feel that way Leah. Anything that we can look into for you? -Ollie

Apr 2014 @othervicmorgan sorry you feel that way Victoria but i'm advising you of how best to avoid being issued a penalty fare by staff. Grant

Apr 2014 @zlvor sorry you feel that way. Anything in particular you want us to look into? -Ollie

Apr 2014 @LouJaye I'm sorry you feel that way Lou. Apologies again & I hope you get to your destination soon. Grant

Apr 2014 @smcmahon06 sorry you feel that way Shannon. Anything in particular that we can look into for you? -Ollie

Apr 2014 @_el_idioto sorry you feel that way Tamara. I would advise emailing in to [email protected] if you wish to make a complaint. Grant

Apr 2014 @ShanCorrigan sorry you feel that way! Anything I can help or assist with? Grant

Apr 2014 @mufc_dan87 @festivalbicycle sorry you feel that way. Please do email in your complaint Dan. Grant

Apr 2014 @jofmar1 sorry you feel that way Jonathan. If you haven't got the response you wanted you can appeal the response. Grant

Apr 2014 @AlbertSanders sorry you feel that way Albert & apologies for the crowding. Easter is a very busy weekend. Did you reserve a seat? Grant

Apr 2014 @BenStockman @KFHproperty Hi Ben. sorry you feel that way. It's never our intention to inconvenience customers. Grant

Apr 2014 @nathanknight sorry you feel that way but you asked how to file a formal complaint so I provided you with the email Nathan.

Apr 2014 @andcoat sorry you feel that way & apologies for the crowding. We are making changes to our services though - http://t.co/3NNKl5Crpc - G

Apr 2014 @MsB43811710 @yukami8 sorry you feel that way. If you do have issues with them please tweet details & we can report to Cleanliness Manag

Apr 2014 @PaulMatthews85 Hi Paul. sorry you feel that way! Anything I can assist with or look into for you? Grant

Apr 2014 @Shaun_Payne_7 sorry you feel that way Shaun. Crowding details can be found here - http://t.co/CpB84sCvQp - Grant

Apr 2014 @harvm89 sorry you feel that way & apologies again for the delay. Please email in to [email protected] if you wish to complain.

Apr 2014 @CartmanUniverse sorry you feel that way but we are working together with @networkrail on these issues to avoid inconvenience to customers.

Apr 2014 @corsarof sorry you feel that way Fabrizio. I will feed your comments back. Grant

Apr 2014 @PeterMarkey1 Hi Peter. sorry you feel that way. We have a number of services available for customers who require assistance that can (1/2)

Apr 2014 @stonemenigel @thetrainline Thanks for the feedback Nigel. sorry you feel that way but enjoy your trip regardless. Grant

May 2014 @JHaikuJG10 I'm sorry you feel that way John. Alas, when disruptions get to that scale, it's inevitable that there will be knock-on effects.

May 2014 @CarlyMDyer sorry you feel that way Carly. Anything in particular that I can look into for you? -Ollie

May 2014 @JohnHallio sorry you feel that way John. Which service in particular today are you referring to? Grant

May 2014 @corsarof sorry you feel that way Fabrizio. I will log and feed your comments back. Apologies again. Grant

May 2014 @Rhodri_Beynon sorry you feel that way. We're working to improve services Rhodri. We'd love to add more carriages but there simply are (1/2)

May 2014 @emily1780 sorry you feel that way. As you've tweeted in I assumed that you'd be willing to email in also. Your comments have been logged. G

May 2014 @Immental1200 @FGW_hell sorry you feel that way. We use as many carriages we have available. Regrettably, sometimes crowding is inevitable.

May 2014 @eleanordymond sorry you feel that way Ellie. Can I help with anything? Jess

May 2014 @jfalcon84 sorry you feel that way. For best prices we would recommend purchasing in advance/travelling during off peak. Leo

Jun 2014 @sjllilley sorry you feel that way. I'll feed back about the onboard announcements as we appreciate that customers wish to be kept informed.

Jun 2014 @Buster_5265 sorry you feel that way Russell. I can only apologise for the disruption this evening and what you have experienced.

Jun 2014 @Ed_Frankl sorry you feel that way Ed. I will certainly log and feed back your comments and picture. Grant

Jun 2014 @brazcoin sorry you feel that way. If you wish to provide further details, please email [email protected] - Grant

Jun 2014 @guthrie_craig sorry you feel that way Craig but improvements are being made on that route and Reading will heavily benefit. Grant

Jun 2014 @ATizzle82 We are looking to make the process easier Andrew. sorry you feel that way. Enjoy your weekend. Grant

Jun 2014 @naughtytrains sorry you feel that way. I will feed this back. The 1915 is running behind another service that was delayed due to a fault. G

Jun 2014 @RoiOberon sorry you feel that way Nick. I will log your comments on the issue. Grant

Jun 2014 @PuddlesJae sorry you feel that way James! Grant

Jun 2014 @BeaBallinger sorry you feel that way Bea. You can check the full breakdown of rail fares on: http://t.co/APtnk4F4q3 -Anne

Jun 2014 @TomScanlon sorry you feel that way. If you wish to make a complaint I would advise emailing [email protected] Leo

Jun 2014 @nendog sorry you feel that way Chris. We are working with @networkrail to make improvements across our network to reduce disruption.

Jun 2014 @nendog sorry you feel that way Chris. Grant

Jun 2014 @THCreate sorry you feel that way Paul. I will feed your comments back @NetworkRailPAD - Grant

Jun 2014 @hastabanana sorry you feel that way Andy but that certainly isn't the case. We are making changes to services to alleviate crowding. Grant

Jun 2014 @general_dawson sorry you feel that way Andy. If you reserved a seat then you will be eligible for compensation. Grant

Jun 2014 @nick_pester I'm sorry you feel that way Nick. I have logged your comments on the matter. Grant

Jun 2014 @boyofletch Hi. sorry you feel that way. Free WiFi is in the process of installation across our High Speed services.

Jun 2014 @rob7890 @SW_Trains sorry you feel that way. Unfortunately our service has been disrupted due to a person being hit by a train. -Ollie

Jun 2014 @miss_rdubs sorry you feel that way. I have communicated with Twyford so you should be fine for your connection. Grant

Jul 2014 @CartmanUniverse @nationalrailenq sorry you feel that way. We are working to improve performance. I will feed your comments back. Grant

Jul 2014 @tomvahkiin I'm sorry you feel that way. I can assure you it wasn't the case. Please do contact us if you wish to raise this further. Grant

Jul 2014 @end2end_2011 @edvaizey @transportgovuk sorry you feel that way and for the delay to your journey today Pat. Jo

Jul 2014 @Choobe23 I'm very sorry you feel that way. Apologies again for the inconvenience.

Jul 2014 @HarryWhyman95 sorry you feel that way. Anything I can look into for you? -Ollie

Jul 2014 @KirstenMillerTV sorry you feel that way. If you contact us on [email protected] any queries will be looked into. Leo

Jul 2014 @songpianist Hi Gary, sorry you feel that way. Thanks, Nick

Jul 2014 @RossBaxter sorry you feel that way Ross. We will log your comments and feed them abck to the relevant managers. Grant

Jul 2014 @mrsblommers Hi. sorry you feel that way. Delays this evening has caused disruption to services and branch lines i'm afraid. @HenleyBUG -G

Jul 2014 @Cliff @esme2503 sorry you feel that way Cliff. This is the norm for most rail companies. Grant

Jul 2014 @CDPL1 sorry you feel that way. If you'd like to make a staff complaint email [email protected] Leo

Jul 2014 @GarsideJamie sorry you feel that way. http://t.co/0FczTorltW are the independent passenger watchdog. Leo

Jul 2014 @AlexanderWing2 sorry you feel that way Alexander! Anything I can assist you with today? Grant

Jul 2014 @feeonarr sorry you feel that way Fiona. Anything that I can look into for you? -Ollie

Jul 2014 @victorjones17 I'm sorry you feel that way Victor. We are working closely to make improvements and improve reliability. Grant

Jul 2014 @arganine I'm sorry you feel that way. Improvements will take time Keith but overall they will help to improve the service we provide. Grant

Jul 2014 @alexlee1982 sorry you feel that way Lee. I have logged the fault and I will feed your comments back. Grant

Jul 2014 @ChrisDrury1981 I'm sorry you feel that way Chris but we are working towards improvements, although it may not look like it. Grant

Jul 2014 @pierst sorry you feel that way about the service Piers. i will log your comments. Grant

Jul 2014 @mashpatel Hi Mash. sorry you feel that way about the carriages. Grant

Jul 2014 @reggierailways sorry you feel that way. We are working together, however funding is provided by them. -Anne

Jul 2014 @iamlance__ Hi Lance. sorry you feel that way. Anything I can assist you with? Grant

Jul 2014 @carolineamalone sorry you feel that way Caroline. I will feed your comments back about the pricing. Grant

Jul 2014 @nasimmadani sorry you feel that way Nasim but work is being carried out. Grant

Jul 2014 @lexythornee Hi. sorry you feel that way. Anything I can assist with? Grant

Jul 2014 @GenissaRoss sorry you feel that way. Anything I can assist with? Grant

Jul 2014 @k3n7l Hi Kenneth. sorry you feel that way. Currently no signalling issues. Which service are you referring? Grant

Jul 2014 @samburrows1975 Hi Sam. sorry you feel that way about the service. Grant

Jul 2014 @StilesK88 Hi Karl. sorry you feel that way. We are making improvements to our services and working to alleviate crowding. Grant

Aug 2014 @HowardFRF sorry you feel that way. Anything I can assist with? Grant

Aug 2014 @evolvingcities sorry you feel that way James. Grant

Aug 2014 @MeganHartnell @nationalrailenq I'm sorry you feel that way Megan, can you tell me where you're travelling between and when?

Aug 2014 @carlislefc99 sorry you feel that way James. Grant

Aug 2014 @scott_large sorry you feel that way Scott. Grant

Aug 2014 @MatLee sorry you feel that way. I can't amend tickets via Twitter but as stated, station staff will be able to assist. Grant

Aug 2014 @ejaddison Existing stock is being fully utilised across the network. sorry you feel that way about the service.

Aug 2014 @shivapande sorry you feel that way. If you were unable to board then there is the 0802 fast service to PAD as an alternative. G

Aug 2014 @neil_ivy Hi Neil. sorry you feel that way. What service are you referring to please? Grant

Aug 2014 @mdelahoussaye sorry you feel that way Matt. We do have many stations with gating installed by Network Rail but not possible at all. Grant

Aug 2014 @humy92 sorry you feel that way. This is the same for most railway companies Humaira as per the Passenger Charter. Grant

Aug 2014 @DinosaurElinor sorry you feel that way, we are currently experiencing a higher volume than usual so taking longer than we would like. Leo

Aug 2014 @James_A_Day sorry you feel that way James. Anything that I can look into for you? -Ollie

Aug 2014 @chelseacodger I'm sorry you feel that way. We would have been unable to stop the train once it had been given the departure go ahead.

Aug 2014 @TomWoolmore sorry you feel that way Tom. I can't deal with this via social media i'm afraid but please call/email if you require. Grant

Aug 2014 @markscott Hi Mark. sorry you feel that way. Our on board catering and the service we provide is currently under review. Grant

Aug 2014 @Tubzy2001 sorry you feel that way Marc. I will log your comments for our teams who do the events planning. Grant

Aug 2014 @RosieCSlater sorry you feel that way Rosie. If you wish to make a complaint we'd appreciate details to [email protected] - Grant

Aug 2014 @Becky_TheBlog sorry you feel that way Becky. The freight train breakdown was out of our control & unfortunately caused a lot of disrupt

Aug 2014 @commuterUk sorry you feel that way. If you wish to raise a staff issue then we'd appreciate details to [email protected] - Grant

Aug 2014 @JamesLock I'm sorry you feel that way. Please do contact us if you wish to query the response given. Grant

Aug 2014 @drewsy1991 sorry you feel that way, if a door fault prevents the service from operating safely then we won't be able to run it. Leo

Sep 2014 @lizziejimbo sorry you feel that way. @crosscountryuk set the fares for that route so may be able to advise further. Leo

Sep 2014 @ChrisBulow sorry you feel that way. If you lost your card yourself but had the 8 digit number for verification, this can be matched to you.

Sep 2014 @gwawredwards sorry you feel that way. Reserving a seat prior to the journey is the best way to guarantee one. Grant

Sep 2014 @EfffingTory Ah so there are other options to bacon, just none that take your fancy? sorry you feel that way about the quality. Grant

Sep 2014 @bmitchellwrites sorry you feel that way. I will log your comments for feedback to our fares team Ben. Grant

Sep 2014 @liamdutton I'm sorry you feel that way Liam & apologies for the crowding. If you wish to make a complaint then please email us the deta

Sep 2014 @Jessicaacheson sorry you feel that way Jessica. Anything I can assist you with? - Grant

Sep 2014 @Dan_Anderton sorry you feel that way. There are a number of reasons a train may be delayed I'm afraid. Anne

Oct 2014 @De_Raild sorry you feel that way. http://t.co/0AS2wYS5yA are the people you'd need for Paddington-based issues. Leo

Oct 2014 @GraceRighton sorry you feel that way, anything I can look into for you? -Ollie

Oct 2014 @aliciacuddeford Hi Alicia, sorry you feel that way.

Oct 2014 @megablst @Lizzie_Fee sorry you feel that way. I was advising of the policy as asked. We will look at all cases individually though. Grant

Oct 2014 @bhaktinanna sorry you feel that way. We rely on availability from bus/coach companies & it is dependent on their existing bookings. Gra

Oct 2014 @Hath53 sorry you feel that way Owen. To make a staff complaint please email us at [email protected] - Jo

Oct 2014 @TurpinPaul sorry you feel that way Paul. Grant

Oct 2014 @mooonfairy sorry you feel that way, anything that I can look into for you? -Ollie

Oct 2014 @WillEwart12 Hi Will. sorry you feel that way. Grant

Oct 2014 @turningthetide @CommutingRants @emily1780 sorry you feel that way. Grant

Oct 2014 @georgeverrills Hi George. sorry you feel that way. Whats the issue please? - Grant

Oct 2014 @sana_jivani sorry you feel that way Sana. Is there anything I can look into for you? Anne

Oct 2014 @JackABevan sorry you feel that way Jack, what has been the issue? Jess

Oct 2014 @EstalaChark Hi Esta, sorry you feel that way. Can you let me know what you find disappointing? Jess

Oct 2014 @gingertinge sorry you feel that way Dave but bookings & payment details cannot be amended via social media.

Oct 2014 @IanKnowlson @Joobaloo sorry you feel that way Ian. Grant

Oct 2014 @markhoward73 sorry you feel that way Mark. We don't wish for customers to be delayed. I trust any future journeys with us will be better -G

Oct 2014 @racingtracker Hi. sorry you feel that way. I will log your comments about the 1644 to PAD. Apologies for the crowding. Grant

Oct 2014 @emmajmsmith Hi Emma. sorry you feel that way. What's the issue please? - Grant

Oct 2014 @M3yerM sorry you feel that way Marc. I can assure you that it isn't personal & a number of customers have been delayed this morning. Gr

Oct 2014 @garethsmith68 Hi Gareth. sorry you feel that way. We do aim to keep prices as low as possible in line with what the government sets. Grant

Oct 2014 @fleckit sorry you feel that way. Action is being taken in the form of major long term investments and improvements. Grant

Oct 2014 @bensonata199 sorry you feel that way. Is there anything I can look into for you at all? Anne

Oct 2014 @_LJM sorry you feel that way Lauren. Anne

Oct 2014 @PhilBert1871 sorry you feel that way Phil. We are working hard to improve our services. Anne

Oct 2014 @Miss_Raji Hi Raji. sorry you feel that way. We will compensate customers in line with their ticket type; http://t.co/zAbcfqzuGZ - Grant

Oct 2014 @Miss_Raji I'm sorry you feel that way Raji. Rail Travel Vouchers are issued by all train companies as compensation, not always cash. Grant

Oct 2014 @westmainline I am sorry you feel that way. I've logged you comments for the attention of the relevant managers. Dave.

Oct 2014 @bethany_c_farr sorry you feel that way Bethany. Can appreciate the frustration. Anne

Oct 2014 @HU03TON sorry you feel that way. Do you have a seat reservation at all? Anne

Oct 2014 @andyroo100 Hi Andrew. sorry you feel that way Andrew. Anything I can look into at all? Anne

Oct 2014 @TaplowGreen @networkrail sorry you feel that way Neil. Hopefully you will see an improvement on our services soon. Anne

Oct 2014 @kathrynrebecca1 Hi Kathryn. sorry you feel that way. We get complaints when apologies aren't made too so it's a difficult thing to balance.

Oct 2014 @Jon_BOA Hi Jon. sorry you feel that way. To raise a staff issue, we'd appreciate details to [email protected] - Grant

Oct 2014 @JazzTheJourno 1/2 sorry you feel that way. London TravelWatch may be able to assist - http://t.co/0AS2wYS5yA

Oct 2014 @jacko195 Hi Jack. sorry you feel that way. Anything I can help with? - Grant

Nov 2014 @LucyMayBurton sorry you feel that way Lucy. Improvements planned with @networkrail over the next 6 years will improve service level. Grant

Nov 2014 @chewytheleftie Hi Chris. sorry you feel that way. With the planned improvements to that route, this will improve service level. Grant

Nov 2014 @Spurs_Sanj 1/2 sorry you feel that way. As advised, kindly either raise this with Ticket Office Staff or contact our Customer Services Team

Nov 2014 @steviefordi I'm sorry you feel that way, you can email us on [email protected] if you wish to make a formal complaint. Leo

Nov 2014 @NikiG_PR sorry you feel that way Niki. I will certainly log your concerns about this. We are increasing seating on our high speed trains.

Nov 2014 @ZackJ0nes @ZackJ0nes sorry you feel that way. Nick

Nov 2014 @CantreBreiniol Hi Syd. sorry you feel that way. Will feed this back to the catering team now. Leo

Nov 2014 @GreenAnthonyC sorry you feel that way. Will definitely log your feedback. Anne

Nov 2014 @DJYummy sorry you feel that way. I will log your feedback. - Owen

Nov 2014 @NeilThomas1966 sorry you feel that way. I am just telling you the facts. We would love carriages as well. Jess

Nov 2014 @McCagey76 I'm sorry you feel that way Mark. Please be assured we want trains on time and are working to improve current service. Grant

Nov 2014 @georgio63tex sorry you feel that way. No delay is acceptable and we're working to reduce these from occurring & affecting customers. Gr

Nov 2014 @ResolveFilm sorry you feel that way Ant. Please do get in touch with the details and we will look into this. Grant

Nov 2014 @JedAnomic sorry you feel that way. Sam

Dec 2014 @lecanardnoir Hi Andy. sorry you feel that way. We have stopped the Travelling Chef & improvements are being made to our food service.

Dec 2014 @PaulSco24 @thisisadamrush @WeLoveBath Okay, I am sorry you feel that way. -Ollie

Dec 2014 @PigottTim sorry you feel that way, to make a staff complaint, please email [email protected] -Ollie

Dec 2014 @KyraFletcher510 sorry you feel that way. Anything I can help with? Grant

Dec 2014 @benaya_boy sorry you feel that way Ben. Grant

Dec 2014 @topgoodtaste sorry you feel that way Andy. Certainly working towards service improvements across the network. Grant

Dec 2014 @JON_D84 I am sorry you feel that way. Nick

Dec 2014 @laurenrjoyce Hi Lauren, sorry you feel that way. What is the problem? Nick

Dec 2014 @physioo sorry you feel that way. We do aim to run all our services on time but there are numerous factors that cause delays unfortunately.

Dec 2014 @willcannock sorry you feel that way, will log your comments now. Leo

Dec 2014 @MarkRobertson12 sorry you feel that way. If you wish to make a formal complaint please email [email protected] Leo

Dec 2014 @shutdownJFT sorry you feel that way. Has something specific happened today? Leo

Jan 2015 @alexthorpe10 sorry you feel that way Alex. It is a regulated fare increase. Anne

Jan 2015 @SophMichelle_ 1/2 sorry you feel that way about the service. A £7.5 billion investment is taking place on our network.

Jan 2015 @wheelychris sorry you feel that way. We are always here to help with any info if you need it. Jess

Jan 2015 @Fmoran94 sorry you feel that way Fraser. I hope you see an improvement in these services in the near future. Jess

Jan 2015 @HisWayUp sorry you feel that way. Will definitely log your suggestion though. Hope the rest of your day goes well. Anne

Jan 2015 @alex_levinson sorry you feel that way, Alex. Leo

Jan 2015 @Sefferx sorry you feel that way. If you have any specific complaints, please email us on [email protected] and we'll be in touch.

Feb 2015 @redbookish Hi Kate. sorry you feel that way, we do try out hardest! - Sam.

Feb 2015 @Roger_Brent Hi Roger. sorry you feel that way. Any comments to [email protected] will be gratefully received. Leo

Feb 2015 @WorldofDinah sorry you feel that way, Dinah. We would have advised of what preferences were met during booking process. Leo

Feb 2015 @slugdaddy @paulinbris sorry you feel that way, we try to be as accurate and informative as we can, but some issues will have same cause. L

Feb 2015 @Dondatta sorry you feel that way, Justin.

Feb 2015 @djsimonhebdige sorry you feel that way. They are released in tiers and will vary based on availability and demand. Grant

Feb 2015 @Nasolituratus sorry you feel that way. Anything I can assist with at all? Anne

Mar 2015 @LeonDavies80 sorry you feel that way Leon. Is there anything I can assist with at all? Anne

Mar 2015 @Jesterfer Really sorry you feel that way Chris. We are always happy to help. Let us know if any info is needed. Anne

Mar 2015 @yukami8 sorry you feel that way. We are working very hard with @networkrail to deliver a good quality service. Sorry for the lack of info.

Mar 2015 @jorjmace Really sorry you feel that way. We are working hard to improve the performance of our services. Is there anything I can help with?

Mar 2015 @RONNW5 sorry you feel that way. What seems to be the problem today Ron? Anything we can help with? Anne

Mar 2015 @chrisradford10 sorry you feel that way about our WiFi Chris. Will certainly log your feedback today. Anne

Mar 2015 @KeithNieland sorry you feel that way Keith. You should see positive results when electrification starts. Anne

Mar 2015 @tomfiddian 1/2 Really sorry you feel that way Tom.

Mar 2015 @Nikki7609 sorry you feel that way Nikki. Majority of our services run on time. There are however a few factor that may cause a delay. Anne

Mar 2015 @plmx1994 sorry you feel that way. We would normally advise this when you apply for your refund at the station. Anne

Mar 2015 @arturasver 1/3Really sorry you feel that way. Have been looking into this and it would appear that in most cases the TicketVending Machines

Mar 2015 @poincianakings sorry you feel that way. Your feedback today has been logged on our system. Anne

Mar 2015 @Hannahslinn @nationalrailenq Really sorry you feel that way. When we receive your email this will be fully investigated and logged. Anne

Mar 2015 @Germus_Blakey sorry you feel that way Tom. Hope you enjoy your weekend. Anne

Mar 2015 @KerslakeRyan sorry you feel that way Ryan. We do have companies we normally contact if required, but still may take time. Anne

Mar 2015 @JustJMH sorry you feel that way. We are actually here to assist passengers who require information and updates. Anne

Mar 2015 @tukka87 Hi Alex. sorry you feel that way. You can get cheap fares if you buy your tickets in advance. Anne

Apr 2015 @mattwhite2k15 sorry you feel that way. I'll certainly make sure your comments are recorded. Jo

Apr 2015 @FhilipGreen @Petercampbell1 @steve_hawkes sorry you feel that way Philip! We are very hopeful everything will be fine.. Anne

Apr 2015 @rosa_harvest sorry you feel that way Rosa. Let us know if you require any info or assistance. Anne

Apr 2015 @simonwear Really sorry you feel that way Simon. Are you a Season Ticket holder? Anne

Apr 2015 @Davethequiz sorry you feel that way Dave. What appears to be the problem today? Anne

Apr 2015 @Elnino2201 sorry you feel that way Martyn. Apologies for any delay today. Anne

Apr 2015 @graeme_harrison Really sorry you feel that way. We don't want this to happen of course and would try very hard to avoid if possible. Sorry.

Apr 2015 @AmitRaj91 sorry you feel that way. We are working hard to improve our service performance. Anne

Apr 2015 @scovers123 @CommutingRants @recklessrik sorry you feel that way Steve. Anne

Apr 2015 @turningthetide sorry you feel that way. We still ran trains and/or rail replacement services so no refund is due I'm afraid. Anne

Apr 2015 @jon422002 sorry you feel that way. We've carefully considered the average amount of paper work and the personnel hours involved for this.

Apr 2015 @CanningM sorry you feel that way Mark. We are working hard with @networkrail to improve services. Are you travelling with us today? Anne

Apr 2015 @mysterysh0pper @CanningM @networkrail sorry you feel that way. Compensation for Season Ticket holders are only available when renewing. -A

Apr 2015 @Claretonmyshirt sorry you feel that way. Engineering works are essential in order for us to continue running train services. Anne

Apr 2015 @mikepjba sorry you feel that way. We are working hard to improve our services: https://t.co/1wZbRHx3ID -Anne

Apr 2015 @wildnflower sorry you feel that way. Let us know if you require any info on your journey. Anne

Apr 2015 @lukestayfresh sorry you feel that way Luke. Will log your comments. Hope the rest of your day goes well. Anne

Apr 2015 @RoiOberon I'm sorry you feel that way, I'll make sure your comments are logged. -Sam.

Apr 2015 @bardsi @VirginTrains Hi Bella, I am sorry you feel that way. We do have complimentary goods available in First Class aswell. Nick

Apr 2015 @yokelbear Really sorry you feel that way Mark. Anne

Apr 2015 @llangford89 sorry you feel that way Lee. Anything we can assist with at all? Anne

May 2015 @bec_cymru I am sorry you feel that way, walk up fares offer flexible travel options should circumstances change advance tickets don't -Andy

May 2015 @Khan_Sahil sorry you feel that way Sahil. Further details of improvements being made can be found here: https://t.co/tJKpTmvUsN - Grant

May 2015 @NarcissistTom Hi Tom. sorry you feel that way. WiFi is provided by a shared mobile data bandwidth so connectivity may vary. Grant

May 2015 @BexH20house I am sorry you feel that way but it is charged as standard across as train companies -Andy

May 2015 @Tomgrodgers sorry you feel that way. Is there a specific service in question? -Andy

Jun 2015 @suereadart Hi Sue, sorry you feel that way. We have forwarded this onto our Marketing Team. Jess

Jun 2015 @RickyAndrews83 sorry you feel that way, but it does answer any questions you may have. Jess

Jun 2015 @DJElleB sorry you feel that way. What journey are you making? Jess

Jun 2015 @JonathanHearn18 sorry you feel that way. However, we are currently unable to expand the car park. Jess

Jun 2015 @jezzyjezjez sorry you feel that way. Is there anything we can assist with today at all? Which train are you travelling on? Anne

Jun 2015 @Amy_Pez Hi Amy, I am sorry you feel that way. We would always recommend reserving a seat where possible. Nick

Jun 2015 @emmrodzik It isn't possible to oversell fares as many fares are flexible and not train specific. sorry you feel that way about the fares.

Jul 2015 @tech_pegasus sorry you feel that way. We are making improvement to the First Class experience for customer benefit going forward. Grant

Jul 2015 @SamTrengove19 Hi. sorry you feel that way. If you'd like us to investigate, contact details can be found here: https://t.co/yjwl4kpjbA -G

Jul 2015 @berryfi sorry you feel that way, anything in particular that I can look into for you? -Ollie

Jul 2015 @alasdair_buchan I'm sorry you feel that way but this is within the remit of Customer Relations and so any contact needs to be directed 1/2

Jul 2015 @AS_Goodstuff I'm sorry you feel that way, do you travel on different trains each day? -Andy

Aug 2015 @maaunii I'm sorry you feel that way it is against the law to travel without a ticket

Aug 2015 @RONNW5 sorry you feel that way Ron. We feel that our offer of compensation fair and generous, however I will certainly log your feedback.

Aug 2015 @yqrvx I'm sorry you feel that way, the local journeys are comprised of smaller rolling stock compared to our long distance routes -Andy

Aug 2015 @O42Neill sorry you feel that way Tom. Anything we can help with at all? Anne

Aug 2015 @MrMichaelDB Hi Michael. sorry you feel that way, what's the issue? Lewis

Aug 2015 @connor_bayliss sorry you feel that way Conner. For more info on our compensation policy, please go to - https://t.co/L9udeNkFbT Jess

Aug 2015 @beverleymsugden sorry you feel that way Beverley. Are you travelling with us today? Do you require any info at all? Anne

Aug 2015 @Sayde_Scarlett sorry you feel that way Sayde. Hope you have a good weekend. Anne

Aug 2015 @AdamColman1 Really sorry you feel that way. You are more than welcome to contact us here: https://t.co/tuv1eyHjPU -Anne

Sep 2015 @KShuteRainmaker @rugbyworldcup sorry you feel that way. Grant

Oct 2015 @Davethequiz I'm sorry you feel that way. Liz

Oct 2015 @lucyferann sorry you feel that way Lucy. We have prepared for this by adding extra capacity where possible. Staff should be able to assist.

Oct 2015 @sandbags I'm sorry you feel that way, only long term solution is new trains which are committed to under this franchise -Andy

Oct 2015 @nparkhouse That's not the case at all but I'm sorry you feel that way. Compensation is due if you have a reserved seat but have to stand. L

Oct 2015 @sorrir2500 Hi. I'm sorry you feel that way. Is there anything I can help with? Liz

Oct 2015 @ThatsMyTrain Hi. I'm sorry you feel that way. Liz

Oct 2015 @fofi_pofi I'm really sorry you feel that way. Liz

Oct 2015 @chrisdaleoxford sorry you feel that way Chris. I will ensure that your feedback is passed on and this will be looked into. Anne

Oct 2015 @richmiltiadis sorry you feel that way Richard. Anything we can help you with? Anne

Oct 2015 @DavidCWild I'm sorry you feel that way but as our WiFi is a complimentary service it is very popular. Liz

Oct 2015 @HarveytheHornet sorry you feel that way. We have eased ticket restrictions during rugby days as we are aware that thousands are travelling.

Oct 2015 @Slip_Streamer sorry you feel that way. If you are able to go to a station then our staff will be more than happy to help. Anne

Oct 2015 @_Trainwaiting sorry you feel that way. Which train did you travel on today? Jim

Oct 2015 @eyeball2222 sorry you feel that way Ian. We care for our customers and we will always try to help where we can. Anne

Nov 2015 @dannyMFCking @nationalrailenq sorry you feel that way, have a safe journey - Tony

Nov 2015 @ShelbieMarieH 1/2 sorry you feel that way Shelbie, just trying to explain that all the required information is available on our website.

Nov 2015 @iangee sorry you feel that way Ian, I can appreciate that delays are very frustrating. What train did you travel on today please? Anne

Nov 2015 @TalesFromTable @crosscountryuk sorry you feel that way. These are released around 12 weeks before a journey and passengers book them ASAP.

Nov 2015 @Mr_Stage Really sorry you feel that way. Is there anything we can help with? Anne

Nov 2015 @tef90 I'm very sorry you feel that way Tom. Can we offer any assistance this evening? Anne

Nov 2015 @gedweston Hi Ged. I'm sorry you feel that way. Can we be of any help at all? Anne

Nov 2015 @gedweston I'm sorry you feel that way Ged. Yes of course, Mark Hopwood's email address is [email protected] Anne

Nov 2015 @NM_Rdg I'm sorry you feel that way Neil. Jim

Nov 2015 @GrumpyHorseVet Hi - really sorry you feel that way, anything I can help with? Josh

Nov 2015 @colinKSA sorry you feel that way Colin. If you have any specific questions, @networkrail will be happy to help. Anne

Nov 2015 @El_dreamy sorry you feel that way. Have a good day, Elena. James

Dec 2015 @TinkHolloway sorry you feel that way Ben. If you email us details of your complaint this will be investigated and fully addressed. Anne

Dec 2015 @snorman42 sorry you feel that way Simon. Is there anything we can assist you with this evening at all? Anne

Dec 2015 @yateley7 Really sorry you feel that way Martin. We's like to cater to the needs of all of our customers but this is not always possible. -A

Dec 2015 @rosiesays I'm really sorry you feel that way. I can only give the information I have to hand. Liz

Jan 2016 @RachelBROwen I''m sorry you feel that way and I apologise again for the delay to your journey today. Jim

Jan 2016 @andyecfc I understand that, and I 'm sorry you feel that way. Liz

Feb 2016 @5peaks4thefight I'm sorry you feel that way. We are trying hard to improve our service across all areas of our network. -Jim

Mar 2016 @too_many_twits sorry you feel that way Alan, we think its a nice gesture for our customers who may have lost something on the network. Josh

Mar 2016 @HayBale38 I'm sorry you feel that way. Josh

Mar 2016 @gracejenks Hi Grace, I'm sorry you feel that way. Is there anything I can help you with? Liz

Mar 2016 @mzdt sorry you feel that way. Although we can't promise anything on this issue, you can be assured that your feedback will be taken onboard

Apr 2016 @rickadkinson sorry you feel that way. We balance flexibility with cost, the cheaper the ticket the more restrictive and vice versa. Lewis

Jun 2016 @TretheweyDavid I am sorry you feel that way, we will work hard to improve performance where it's within our control -Andy

Jun 2016 @AJCorner Hi Adam, sorry you feel that way the policy is to ensure those that make a reservation are guaranteed to get their space -Andy

Jun 2016 @mattglyndwr Hi Matt - sorry you feel that way, we feel the new policy brings us more in line with the network as a whole. Josh

Jun 2016 @lumilyon I am sorry you feel that way, you can still collect from a machine at any time if you buy online -Andy

Jun 2016 @tomdrum6 I am sorry you feel that way, please do appeal if you feel it was charged unfairly -Andy

Jul 2016 @sustman5 sorry you feel that way, I will certainly record your feedback. Investment being made in new trains with fully equipped kitchens.

Aug 2016 @2412lloyd sorry you feel that way. The Train Manager may be able to call support and get it working again, that's all. Jo

Oct 2016 @morrison_toby I'm sorry you feel that way. This is inline with our Passengers Charter - Andrew

Oct 2016 @samsandars Hi Sam, sorry you feel that way. I can confirm that there is a signalling issue. We hope to be up and running ASAP - Myles

Nov 2016 @themobeats sorry you feel that way, Your comments have certainly been recorded. Jo

Nov 2016 @LizziejackLiz sorry you feel that way, there is no legal limit for the capacity on trains, however this is monitored by staff. -Lucie

Nov 2016 @RichC189 Hi Rich, I am sorry you feel that way, please see our website for info regarding our new trains: https://t.co/SL9g5QcZvC -Lucie

Nov 2016 @OllieS14 sorry you feel that way. Please email [email protected] or collect a compensation form from a ticket office - Andrew

Nov 2016 @kernow_cyclist Good evening, i'm sorry you feel that way but I can assure you we're doing all we can to keep people moving - Paul

Nov 2016 @eddiEvans really sorry you feel that way. If you'd like to contact us about a specific issue then please use [email protected] - Paul

Nov 2016 @BogdanSoare3 sorry you feel that way - not our intention at all. We recently moved contact centres & correspondence significantly incre

Dec 2016 @Dustoir sorry you feel that way Andy. Please let us know if we can be of any help. Natalie

Dec 2016 @El_dreamy Hi Elena. I'm sorry you feel that way. Which train are you travelling on today please so I can check this? Natalie

Dec 2016 @ScarlettVonV sorry you feel that way. You are welcome to contact our Customer Support team via email at [email protected] for more info.

Dec 2016 @SimonHogfress I'm sorry you feel that way. I do appreciate that experiencing frequent delays is very frustrating and I am sorry about this.

Dec 2016 @AmitRaj91 sorry you feel that way Amit. I appreciate this is very frustrating for you. Can only advise of the guidelines we have in place.

Dec 2016 @Dustoir sorry you feel that way. Our performance figures are accurate but I'm sorry if you frequently experience delays on your journeys.

Dec 2016 @tomski1987 I'm sorry you feel that way. There's no benefit for us if we delay their fixing. We don't want our trains to run short-formed.

Dec 2016 @JamesMarston10 Hi James, I'm sorry you feel that way - Georgina

Dec 2016 @LeighFenners Hi Leigh, sorry you feel that way- however all ticket amendments are subject to a £10.00 admin fee charge. -Lucie

Dec 2016 @jimmydixon77 I'm sorry you feel that way James. I appreciate that it's not been great recently but hopefully you'll see improvements soon.

Jan 2017 @eflatmajor_ Hi Emilie, I am sorry you feel that way - Dave

Jan 2017 @2148missed1 I'm so sorry you feel that way. I can assure you that we are working very hard to improve the service we offer. Natalie

Jan 2017 @JakeSurrey Hi Jake, I am sorry you feel that way, can you please send me a DM with your postcode and I can look for an update - Dave

Jan 2017 @Mabel_Axford Hi Mabel, I am sorry you feel that way, all staff complaints must be sent into us at [email protected] - Dave

Jan 2017 @pressfuturist I am sorry you feel that way but I assure you the investment is committed and improvements will be delivered. -Andy

Feb 2017 @peteofwales I am sorry you feel that way Peter, unfortunately I can only go off the information I have - Dave

Mar 2017 @domthorp I'm sorry you feel that way Dominic. If you want to email details of the complaint, the address is [email protected] - Myles

Mar 2017 @MandzNewton Hi, I am sorry you feel that way, can I help you today? - Dave

Mar 2017 @MackenzScott2 Hi Mackenzie, I am sorry you feel that way, it is in the National Rail Conditions of Travel that we can't replace tickets - D

Apr 2017 @brizzlechris 1/2 I'm so sorry you feel that way. We are working hard to provide helpful service info as early as we can during disruption.

2018-01-08 @craigmccrum sorry you feel that way Craig. Have a nice evening - Josh

2018-05-15 @cranfieldc Hi sorry you feel that way but we didnt know that you were travelling on the late service, otherwise we… https://t.co/NaBLZ6lmqe

2018-06-13 @RhianSaint Hi Rhian sorry you feel that way all i can suggest is that you complain via [email protected] .Colin.

2018-07-25 @jaredlarrysfeet I'm sorry you feel that way Jared. Unfortunately replacement transport is the only option when Ne… https://t.co/C0V4kvGotH

2018-08-04 @Andycgs Hi Andy sorry you feel that way i was only trying to give you info i had, didnt think i dont know would ha… https://t.co/7hUPd1Alzp

2018-09-28 @morris_siwan sorry you feel that way Siwan. You are welcome to raise a formal complaint by getting in touch with o… https://t.co/MgNDKOm7jI

2018-10-25 @trueman_23 sorry you feel that way! I will make sure all of this is fed back to our managers. Let me know if I can… https://t.co/g8ssXugBgf

2019-01-04 @maccaj24 Hi Dan sorry you feel that way but as explained before the system was down, you can by all means send you… https://t.co/XF8rpcZlRc

2019-08-29 @Waterfalls21234 I am sorry you feel that way - I have explained how ticketing works for you, to help you understan… https://t.co/yMiUv23gRP

Jan 2014 @CJMBrooker @networkrail @GOVUK sorry you find that to be the case. Advance fares can offer great value on our services. -Ollie

Feb 2014 @jackglasscock94 sorry you find that to be the case Jack. Anything in particular you would like me to look into for you? -Ollie

Jun 2014 @Niknoox sorry you find that to be the case Nikki. Anything I can look into for you? -Ollie

Jul 2014 @Clariceburton Hi Clarice, sorry you find that to be the case. We're working hard with Network Rail to improve performance across our route.

Jul 2014 @danhardaker I'm sorry you find that to be the case. We're working hard with Network Rail to improve performance on our route. -Ollie

Jul 2014 @songpianist I'm sorry you find that to be the case. Working hard as an industry to improve performance. -Ollie

Jul 2014 @engageandcreate I'm sorry you find that to be the case, recognise it can be uncomfortable. -Ollie

Sep 2014 @50degreesam sorry you find that to be the case, I will certainly log that feedback. -Ollie

Sep 2014 @mccarthyluke @nationalrailenq sorry you find that to be the case. Can you clarify which journey this is regarding? -Ollie

Sep 2014 @mrsrowe I'm sorry you find that to be the case. Working hard as an industry to improve the service across our route. -Ollie

Sep 2014 @n3ckh sorry you find that to be the case, working hard as an industry to improve service across our route. -Ollie

Oct 2014 @neilbacon sorry you find that to be the case Neil. Anything that I can look into for you? -Ollie

Oct 2014 @strawby82 sorry you find that to be the case, do you have any specific feedback? -Ollie

Oct 2014 @kaybonbon sorry you find that to be the case, working hard as an industry to improve the service. -Ollie

Oct 2014 @hollievbrooks @NetworkRailPAD sorry you find that to be the case, to make a staff complaint (FGW staff) email: [email protected]

Oct 2014 @annkempster sorry you find that to be the case, do you have any specific feedback? -Ollie

Oct 2014 @Bennjiii sorry you find that to be the case. What's the issue? -Ollie

Oct 2014 @sammy_8_9 sorry you find that to be the case, we're working hard as an industry to improve performance across the route. -Ollie

Oct 2014 @Kelly_Jackson88 sorry you find that to be the case, anything that I can look into for you? -Ollie

Oct 2014 @fazilaiqbal_x sorry you find that to be the case, anything that I can look into for you? -Ollie

Oct 2014 @LukePhillips94 Hi Luke. sorry you find that to be the case, do you have any specific feedback? -Ollie

Oct 2014 @MikeBookerrr sorry you find that to be the case, anything that I can look into for you? -Ollie

Nov 2014 @JonathanWarren5 sorry you find that to be the case, will log the feedback. -Ollie

Nov 2014 @G4Lycra sorry you find that to be the case, to make staff complaint, please email us the details: [email protected] -Ollie

Dec 2014 @emmedav sorry you find that be the case, will log feedback. -Ollie

Dec 2014 @jacksogh @HeathrowExpress I'm sorry you find that to be the case, do you have any specific feedback for us? -Ollie

Dec 2014 @JamesMcWalter sorry you find that to be the case. 18:42 from where to where? -Ollie

Dec 2014 @LonesomeDove255 sorry you find that to be the case, no plans to remove reservations but your feedback is certainly noted. -Ollie

Dec 2014 @Velodan68 sorry you find that to be the case, do you have any specific feedback that I can log for timetable team? -Ollie

Dec 2014 @angmbj sorry you find that to be the case, I'd advise speaking to on board staff to see if anything they can do. -Ollie

Jan 2015 @bobwordsmith I'm sorry you find that to be the case. Performance not level it should be. Working with Network Rail to improve. -Ollie

Jan 2015 @Nkwe16 sorry you find that to be the case. We continue to work with Network Rail to improve performance. -Ollie

Jan 2015 @ryansmithynwa sorry you find that to be the case, will certainly note the feedback. -Ollie

Jan 2015 @tobystoate sorry you find that to be the case, will certainly note the feedback. -Ollie

Jan 2015 @jopage sorry you find that to be the case, can you advise which train and carriage? -Ollie

Jan 2015 @jopage I'm sorry you find that to be the case. Train staff can check heating is on for you. -Ollie

Jan 2015 @chiplegend sorry you find that to be the case, can you email more detail so we can investigate? [email protected] -Ollie

Feb 2015 @GlyndebourneTom sorry you find that to be the case. Performance not where it should be, we're working with Network Rail to improve. -Ollie

Feb 2015 @ConnorReens sorry you find that to be the case, do you have any specific feedback that I can log? -Ollie

Feb 2015 @ollygray4 Hi Olly. sorry you find that to be the case, do you have any specific feedback that I can log? -Ollie

Feb 2015 @asiansuperstar_ sorry you find that to be the case, do you have any specific feedback? -Ollie

Feb 2015 @RobCoates95 sorry you find that to be the case Rob. Can you be more specific on what the issue you have is? -Ollie

Mar 2015 @KateeMoran sorry you find that to be the case Kate, is there anything that I can look into for you? -Ollie

Mar 2015 @hditchburn I'm sorry you find that to be the case. Will certainly log the feedback. -Ollie

Mar 2015 @stevo104 sorry you find that to be the case, anything that I can look into for you? -Ollie

Mar 2015 @sadiepbrown sorry you find that to be the case. Performance not where it should be, working with Network Rail to improve it. -Ollie

Mar 2015 @sashadabliz I'm sorry you find that to be the case, anything that I can look into for you? -Ollie

Mar 2015 @AdamPJH_ I'm sorry you find that to be the case. No plans for new trains on this route. However may change from 2017. -Ollie

Mar 2015 @HRNEAL sorry you find that to be the case, certainly working hard as an industry to improve the service we offer. -Ollie

Mar 2015 @TobyElliottUK @Virgin_TrainsEC I'm sorry you find that to be the case, will note the feedback. -Ollie

Mar 2015 @InstinctiveSP sorry you find that to be the case and apologies for crowding this afternoon. -Ollie

Mar 2015 @JordanSteele999 sorry you find that to be the case Jordan, anything that I can look into for you? -Ollie

Apr 2015 @Davethequiz sorry you find that to be the case, there are various reasons for why it could be slow or not working, do call us. -Ollie

Apr 2015 @tamsynhawkins sorry you find that to be the case, we certainly want it better: http://t.co/3mptXJWJQ5 -Ollie

Apr 2015 @Natasha_D1 I'm sorry you find that to be the case, that is currently the only form of compensation available. -Ollie

Apr 2015 @Soni8Mr sorry you find that to be the case, we're working with Network Rail to improve performance. -Ollie

May 2015 @hannwilliamsxx sorry you find that to be the case, do you have any specific feedback? -Ollie

May 2015 @HarveyLaud sorry you find that to be the case. Do contact WiFi helpdesk if assistance needed: 03300881275. -Ollie

May 2015 @Nickgreen2 Hi Nick. sorry you find that to be the case. WiFi uses mobile signal so it can sometimes be patchy. -Ollie

May 2015 @NeilThomas1966 sorry you find that to be the case. Performance not where it should be and we're working with Network Rail on this. -Ollie

May 2015 @R_A_K_O sorry you find that to be the case, is there anything specific that I can look into for you? -Ollie

May 2015 @FixitMJC I'm sorry you find that to be the case Martyn. -Ollie

Jun 2015 @RussellGArcher I am sorry you find that to be the case. -Ollie

Jun 2015 @dssgiles sorry you find that to be the case, will log your feedback. -Ollie

Jun 2015 @emilywren sorry you find that to be the case, do you have specific timetable feedback that I can log? -Ollie

Jun 2015 @Super_Bew I'm sorry you find that to be the case, we certainly recognise how important communication is, especially during delays. -Ollie

Jun 2015 @Christurnerc sorry you find that to be the case, WiFi helpdesk would be able to assist with connection issue: 03300881275. -Ollie

Jun 2015 @Srta_Dangelo sorry you find that to be the case, is there anything that I can look into for you? -Ollie

Jun 2015 @flu_boy sorry you find that to be the case, it can be done cheaply depending when the journey is and how far in advance you buy. -Ollie

Jun 2015 @jamesberesford sorry you find that to be the case, WiFi relies on mobile signal so speed can vary, also affected by number of users. -Ollie

Jul 2015 @DarKalsqi I'm sorry you find that to be the case. -Ollie

Jul 2015 @MisJen123 sorry you find that hard to believe. More info here on works being done: https://t.co/tJKpTmvUsN - Grant

Jul 2015 @iamnotmoss sorry you find that to be the case, is there anything specific that I can look into for you? -Ollie

Jul 2015 @gavinthirlwall sorry you find that to be the case, will log your feedback. -Ollie

Jul 2015 @NeilWestwater sorry you find that to be the case, if having issues with WiFi, please contact support: 03300881275. -Ollie

Jul 2015 @mysterysh0pper I'm sorry you find that to be the case. -Ollie

Jul 2015 @racingtracker sorry you find that to be the case, WiFi is a shared mobile connection, so if lots of users or poor signal, won't work well.

Jul 2015 @Bigbouncycastle @ArrivaTW sorry you find that to be the case, industry working hard to improve performance. -Ollie

Jul 2015 @davidjneale sorry you find that to be the case, do you have anything specific that we can look into for you? -Ollie

Jul 2015 @cpfcmich sorry you find that to be the case. We continue to work with Network Rail to improve performance across our route. -Ollie

Jul 2015 @beaumont888 I'm sorry you find that to be the case, if you do want to make a staff complaint, please email [email protected] Ollie

Jul 2015 @llewelyn_morgan sorry you find that to be the case, what is the issue? -Ollie

Jul 2015 @dawneedoolittle sorry you find that to be the case, would advise raising any concerns like this with the guard on board so they can check.

Aug 2015 @Charlie_Bentley sorry you find that to be the case, we continue to work with Network Rail to improve performance across our route. -Ollie

Aug 2015 @car37Lon2cas @networkrail sorry you find that to be the case, do give specific detail to Network Rail so they can look into it. -Ollie

Aug 2015 @MattStrevens1 sorry you find that to be the case, please email any specific feedback to [email protected] -Ollie

Sep 2015 @DANECFC sorry you find that to be the case, anything specific that I can look into for you? -Ollie

Sep 2015 @hollypayne_14 sorry you find that to be the case, performance not where it should be, working with Network Rail to improve. -Ollie

Sep 2015 @AlexClarke sorry you find that to be the case, I will log that feedback. -Ollie

Sep 2015 @gamermohan sorry you find that to be the case, will log the feedback. -Ollie

Sep 2015 @MavisStott I'm sorry you find that to be the case. -Ollie

Sep 2015 @JoeMatysiak sorry you find that to be the case, is there anything that I can look into for you? -Ollie

Sep 2015 @Lance63 I'm sorry you find that to be the case, have logged your feedback. -Ollie

Sep 2015 @macdonald_emma I'm sorry you find that to be that case and apologise you didn't have the sort of journey you were expecting. -Ollie

Sep 2015 @fiatpanda I'm sorry you find that to be the case on your travels with us. -Ollie

Sep 2015 @googles0987 sorry you find that to be the case Amie. Are you having trouble with it at the moment? -Ollie

Oct 2015 @wilmsmum I'm sorry you find that to be the case, we continue to work with Network Rail to improve performance on the route. -Ollie

Oct 2015 @laraconlara82 I'm sorry you find that to be the case. -Ollie

Oct 2015 @J_Mangan sorry you find that to be the case Joe, hope you're having a good evening though! -Ollie @Charlie_Butters

Oct 2015 @London_emigre sorry you find that to be the case, if you let me know which train and carriage, I can get maintenance to take a look. -Ollie

Oct 2015 @baker_BCFC I'm sorry you find that to be the case. Naturally any concerns about their services should be raised with them. -Ollie

Oct 2015 @garjones76 sorry you find that to be the case. I'll certainly log your concerns and feedback on this. Thanks. Grant

Oct 2015 @judddddddddd sorry you find that to be the case. I will log your concerns with our fares team. Can be cheaper if you use a railcard. Grant

Nov 2015 @Lyle_M sorry you find that to be the case. We continue to work with Network Rail to improve performance across our route. -Ollie

Nov 2015 @OllyVine sorry you find that to be the case Olly. Is there anything that I can look into for you? -Ollie

Nov 2015 @eddylev sorry you find that to be the case. Speeds can vary depending on quality of signal and number of users connected. -Ollie

Feb 2016 @25214616george sorry you find that to be the case. Will log your concerns about the service. Grant

Feb 2016 @tonkaboys99 sorry you find that to be the case Andrew. Glad you've been updated at the station. Enjoy the rest of your evening. Grant

Feb 2016 @undefined Hi. sorry you find that to be the case. Like air fares, we do advise booking in advance for the lowest fares. Grant

Feb 2016 @jasondavis10 sorry you find that to be the case. Performance has improved overall for HSS & there have been fewer signalling issues. Gr

Mar 2016 @jr4piece I'm sorry you find that to be the case, work is taking place to improve service across the route, but takes time. -Ollie

Mar 2016 @mocost Hi Mo. sorry you find that to be the case, we continue to work as an industry to improve performance across the network. -Ollie

Mar 2016 @HughMulcahey sorry you find that to be the case, WiFi works but can be affected by number of users and quality of mobile signal. -Ollie

Mar 2016 @KateLomas sorry you find that to be the case. I'll certainly log your feedback for attention of the fares team. Grant

Mar 2016 @gavin_potts2 Hi Gavin. sorry you find that to be the case, is there anything that I can look into for you? -Ollie

Mar 2016 @KBVyse sorry you find that to be the case, do you have any specific feedback? -Ollie

Mar 2016 @GaryDayEllison sorry you find that to be the case. Speed will vary depending on number of users and quality of mobile signal. -Ollie

Mar 2016 @izleonard Hi Izzy. sorry you find that to be the case, is there anything specific that I can look into for you? -Ollie

Mar 2016 @nikolysan sorry you find that to be the case, what issue are you having with the WiFi? -Ollie

Apr 2016 @gavinjphillips sorry you find that to be the case. We worked with Network Rail to get services moving as quickly as possible. -Ollie

Apr 2016 @educated_pirate sorry you find that to be the case, WiFi quality can vary depending on signal quality and number of users. -Ollie

May 2016 @GoodServicePlse sorry you find that to be the case. Apologies for any disappointment. Grant

May 2016 @Swallis1970 Hi Sally. sorry you find that to be the case. I'll pass on your feedback to the web team. Grant

May 2016 @SimonWooldridge sorry you find that to be the case. Once the service is moving, this will provide air flow through the open windows. Grant

Jun 2016 @jen20 sorry you find that to be the case. I hope a seat comes available for you before the journey ends. Grant

Jun 2016 @KikiD18 Hi Kirsty. sorry you find that to be the case, which train is this regarding? -Ollie

Jul 2016 @laurahknight sorry you find that to be the case. Seats may come available after the first few stops. We have unreserved seats on board.

Jul 2016 @aliajwalker sorry you find that to be the case. That certainly isn't my intention. Do email in if you'd like make a formal complaint. Grant

Jul 2016 @russyeojourno Hi. sorry you find that to be the case. Can you be more specific about issue you're having. -Ollie

Jul 2016 @307Reid sorry you find that to be the case, speed is affected by quality of mobile data signal and number of users. -Ollie

Aug 2016 @BehindOnBooks sorry you find that to be the case. We aim to make temperature comfortable but recognise not something that suits everyone.

Aug 2016 @EllieGorman sorry you find that to be the case. If you do want me to log a fault do let me know the requested carriage number. -Ollie

Sep 2016 @Smecomposers sorry you find that to be the case, we continue to work with Network Rail (infrastructure owner) to improve performance. Ollie

Sep 2016 @AC_the2nd sorry you find that to be the case, which train are you on? -Ollie

Sep 2016 @Nobby1962 sorry you find that to be the case. We're letting customers know the option to travel tomorrow is there if they can do so. Grant

Dec 2016 @Gets_Worse_Rail sorry you find that to be the case. -Ollie